Customer Service Representative

Customer Service Representative

The Customer Service Representative responds to customer calls and emails to ensure customer satisfaction and operational efficiencies are consistently met. The successful candidate will work directly with team members, franchisees, and customers to resolve issues, prevent future issues, and continuously improve processes, with a core focus on Customer Satisfaction. Responsibilities include, but are not limited to:

• Provide customer service for Meineke & Maaco.
• Monitor customer cases and complaints.
• Develop and maintain effective relationships with customers & locations.
• Consult with customers & locations regularly to identify needs and develop action plans to eliminate issues.
• Understand and comply with all company and department systems, policies, and procedures.
• Identify opportunities to eliminate customer issues within the support processes.

Requirements

• 1-2 years' customer service experience.
• Proficient in Microsoft Office, Word, and Excel.
• Able to communicate effectively with customers and franchisees.
• Effective communication, presentation, documentation, and problem-solving skills.
• Ability to act independently, take initiative and drive tasks and issues to resolution.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

IMO Car Wash Group Limited