Customer Service Representative

Customer Service Representative

Now hiring for a Customer Service Representative Location: Charlotte, NC Pay Rate: $18.00 per hour Schedule: Monday Friday | 8:00 AM to 5:00 PM Got People Skills? Turn Them Into Paychecks Looking for Customer Service Representative jobs in Charlotte where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day. If your skills and experience are a good match for this role please apply today. This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.

Education Requirements High school diploma or GED required. Experience Requirements 2+ years of customer service, inside sales, order entry, or administrative support experience Experience in a B2B, manufacturing, distribution, or industrial environment preferred Strong data entry accuracy and attention to detail Comfortable learning technical product information and specifications Experience using ERP, CRM, or order management systems preferred Excellent verbal and written communication skills Strong organizational and multitasking abilities Ability to manage competing priorities in a fast-paced environment Familiarity with plumbing, valve, industrial, or flow control products is a plus, but not required

Job Duties Respond to customer inquiries via phone, email, and chat in a professional and timely manner Process and enter customer orders accurately using ERP and CRM systems Assist customers with order status updates, product availability, and technical product questions Coordinate with internal departments to resolve order, inventory, and fulfillment issues Follow up with customers to ensure satisfaction and resolve outstanding concerns Maintain accurate customer records and documentation Learn and develop knowledge of valve and flow control products to better support customers Support internal operations by ensuring customer transactions are completed accurately and efficiently Contribute to team goals related to service, accuracy, and response times Perform additional customer service and administrative duties as assigned

Benefits Competitive Weekly Pay Comprehensive Benefits including medical, dental, and vision coverage. Life and Disability Insurance for added peace of mind. Optional 401(k) Plan to help you prepare for the future. Supportive Team Environment focused on professional growth and customer success.