Senior IT Project Manager

Role Description

• Portfolio & Delivery Management
  • Own a portfolio of concurrent enterprise Klir implementations, including an initial anchor program with a single large, multi-agency public-sector customer.
  • Balance priorities, capacity, and risk across multiple active projects.
  • Provide clear visibility into portfolio status, risks, and dependencies.
  • Ensure consistent delivery standards while adapting to customer-specific needs.
• Project Governance & Initiation
  • Lead formal project initiation for enterprise Klir implementations.
  • Develop and maintain Project Initiation Documents (PIDs), governance frameworks and RACIs, and stakeholder maps and communication plans.
  • Establish and run delivery cadence, including weekly project status meetings, monthly project check-ins, and quarterly executive steering committee meetings.
• Delivery & Execution Management
  • Own integrated project plans and manage delivery against agreed scope, milestones, and timelines.
  • Track risks, issues, dependencies, and mitigation plans across the portfolio.
  • Proactively manage delivery risk in complex, multi-stakeholder environments, including programs spanning multiple public agencies and engineering/implementation partners.
  • Lead change control and scope discussions in partnership with internal teams and customers.
• Customer & Stakeholder Management
  • Serve as the primary day-to-day counterpart to customer IT Project Managers across multiple accounts.
  • Build trusted relationships with customer IT teams, operational and business stakeholders, and executive sponsors.
  • Navigate enterprise and public-sector environments with patience, persistence, and professionalism.
• Commercial & Milestone Oversight
  • Track project milestones tied to commercial deliverables across the portfolio.
  • Coordinate with internal teams on milestone sign-off, invoicing, and payments.
  • Ensure delivery aligns with contractual obligations and SLAs.
• Technical & Data Collaboration
  • Be fluent in enterprise delivery concepts including system integrations, data migration and data quality, and data exchange between systems (e.g., SCADA, LIMS, historian systems).
  • Partner closely with Klir's Data Architect and technical specialists.
  • Structure and lead technical discussions — including security and governance readiness reviews — without being hands-on.
  • Maintain working familiarity with water-sector regulatory reporting frameworks (e.g., state drinking water and water quality regulatory bodies, EPA) as they affect implementation scope.
• Customer Success & Value Realization
  • Work in close partnership with Customer Success Managers to ensure implementation SLAs are met across the portfolio.
  • Align implementation outcomes with long-term customer value.
  • Plan and coordinate training and enablement sessions.
  • Support analysis of customer “as-is” workflows and map them to Klir's target-state workflows.
  • Ensure customers are confident, trained, and prepared for long-term success on Klir.

Qualifications

• 6+ years of experience as an IT Project Manager, Programme Manager, or equivalent.
• Proven experience managing multiple concurrent enterprise projects.
• Experience delivering enterprise SaaS or complex IT implementations.
• Experience working directly with large enterprise or public-sector IT teams.
• Strong background in formal project governance and delivery frameworks.
• Comfortable owning delivery in high-visibility, customer-facing roles.

Requirements

• Strong understanding of enterprise integrations, data migration and data exchange, and SaaS delivery models.
• Able to confidently lead technical conversations without being hands-on.

Personal Attributes

• Excellent communicator and relationship builder.
• Highly organized, structured, and detail-oriented.
• Calm, patient, and persistent in complex environments.
• Strong analytical skills and comfort mapping complex workflows.
• Collaborative, pragmatic, and outcome-focused.

Benefits

• Meaningful Impact — your work directly supports the people responsible for delivering safe drinking water and managing wastewater for millions of people.
• Remote Flexibility — work remotely from California, with the autonomy to structure your day around deep, focused delivery work.
• Strong Team Culture — we value honesty, accountability, and collaboration. We take our mission seriously while supporting one another and enjoying the work.
• Growth & Development — you'll lead and continuously evolve the implementation strategy, driving complex IT projects from planning through delivery, while partnering with cross-functional teams as the company scales.
• Commitment to Your Growth — you'll work with leaders dedicated to coaching, transparency, and helping you become your best professional self.

Compensation & Logistics

• Base salary: USD $135,000–$160,000 annually.
• Comprehensive health insurance package.
• Remote, based in California, with regular on-site customer visits within the state.
• For the first 12 months, primary focus is a single flagship enterprise implementation before the portfolio expands.