Head of US Peer to Peer Operations

We are looking for a Head of US Speaker Bureau (Peer to Peer) Operations to join our Omnichannel & Stakeholder Engagement team based in either Atlanta, GA or Raleigh, NC (hybrid 2 days/week onsite). About the role The Head of US Speaker Bureau (Peer to Peer) Operations provides senior leadership for the transformation, governance, and ongoing operation of UCB's Speaker Bureau program. The position ensures scalable, compliant, and efficient execution of peer‑to‑peer programs while sustaining strong controls, clear accountability, and continuous evolution in alignment with regulatory expectations and business needs. Who you'll work with This role partners closely with cross‑functional stakeholders including Compliance, Legal, Medical, and Commercial teams. It also directly manages an internal Peer to Peer Operations Lead and oversees an outsourced Speaker Bureau supplier. What you'll do Provide strategic leadership for Speaker Bureau transformation, including governance, RACI, process optimization, and change management. Oversee and performance manage the outsourced Speaker Bureau supplier, ensuring quality execution, compliance, and continuous improvement. Directly manage the Peer to Peer Operations Lead (who manages a contractor), ensuring effective day‑to‑day operational execution and delivery. Own both high‑level vision and hands‑on management of Bureau Plans, exception handling, compliance controls, and audit/CAPA response activities. Influence senior cross‑functional stakeholders (including Commercial business unit leadership) without direct authority to drive alignment and adoption of standardized ways of working. Hold stakeholders accountable to established processes and governance while evolving the operating model as business needs, regulatory expectations, and engagement strategies change. Partner closely with Compliance, Legal, Medical, and Commercial teams to ensure speaker activities are executed in a compliant, transparent, and auditable manner. Identify future‑state opportunities for operational improvement, including digital enablement, automation, and AI‑supported capabilities, and lead adoption where appropriate. Required qualifications Bachelor's Degree 10+ years of pharmaceutical or related healthcare industry experience 3+ years of direct experience within Peer to Peer / Speaker Bureau operations or comparable regulated engagement models Preferred qualifications Demonstrated senior leadership experience in complex, matrixed organizations Deep understanding of regulated environments and compliance‑driven operations Strong ability to influence without authority across cross‑functional senior stakeholders Proven experience leading operational transformation and sustaining change Strong operational discipline with a willingness to be hands‑on Strategic mindset with the ability to anticipate future needs and evolve operating models Excellent communication, stakeholder management, and decision‑making skills Experience managing vendors and outsourced suppliers Salary Range: $184,000 – $241,500. The actual salary offered will take into account related knowledge, skills, experience, and location among other factors and may fall outside the expected range. UCB is an equal‑opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable federal, state, or local law. UCB invites you to voluntarily self‑identify during the application process. Provision of self‑identification information is entirely voluntary and will not have any effect on your application for employment, your employment with UCB, or otherwise subject you to any adverse treatment. Any information you provide will be considered confidential and will be kept separate from your application and/or personnel file and will only be used in accordance with applicable laws, orders, and regulations. #J-18808-Ljbffr UCB Inc.