Head Teller

Responsible for coordinating customer service functions within the branch, including monitoring customer flow, operating the teller drawer, researching and resolving complex customer service matters, and ensuring operational excellence and compliance. Responsibilities Supervise the operations of teller functions, including establishing staffing schedules, performing audits, providing input to employee performance evaluations, and monitoring compliance. Provide prompt, professional customer service to customers and prospective customers. Operate the teller drawer and perform advanced, specialized teller functions, including researching cash discrepancies and handling complex customer transactions. Work to understand the root causes of complex customer service issues and identify and implement resolutions. Maintain a working knowledge of banking products and promotions. Accountable for achievement of defined sales and service goals. Perform regular audits of teller activities and maintain signed records. Responsible for vault transactions and balancing vault and ATM. Perform accurate transactions, balance each day, and verify cash totals. Scan daily proof work to the remote capture machine. Identify customer needs, cross‑sell and up‑sell opportunities, and make referrals within the branch. Ensure adequacy of currency and coin supply. Provide backup support to other branches as needed. Provide assistance and training to other colleagues and serve as a mentor. Perform all sales and service functions of the branch as needed. Practice ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty. Always act in the best interest of the customer when offering additional products and services. Qualifications Ability to perform accurate transactions. Successful completion of Teller training program and passing score on training post‑test. Demonstrated commitment to customer service excellence and the ability to meet or exceed sales and service objectives. Highly motivated team‑player with ability to develop and maintain collaborative relationships. Strong written and verbal communication skills. Intermediate PC proficiency. Intermediate proficiency in Google Docs and Microsoft Office products. 3 or more years of customer service experience. 2 or more years of teller experience or equivalent cash handling experience. 1 year of retail banking experience. Supervisory experience preferred. High school diploma or GED required. Bachelor’s degree in finance or related field preferred. Benefits Medical, Dental and Vision Insurance – Ameris Bank absorbs a major portion of the cost of healthcare. Life Insurance provided at no additional cost. Accidental Death & Dismemberment Coverage. Long‑Term Disability Coverage. Paid Sick and Vacation Leave. 11 Holidays. Volunteer/Service Day. Employee Stock Purchase Plan. 401(k) Retirement Plan – Ameris Bank matches 50% of your first 8% of contributions. Flexible Spending Accounts. Health Savings Account. Health Reimbursement Arrangement. Supplemental Life & Other Insurance Plans. Identity Theft Protection. Pet Insurance. Legal Insurance. Employee Assistance Program. Employee Advocacy Program. Tickets at Work – Entertainment discounts for Ameris Bank Employees. AT&T Employee Discount. Wellness Discounts for Medical Premiums and Other Rewards. Employee Referral Incentive. Education Assistance. Employee Resource Groups. Free Interest Checking. Free Safe Deposit Box. Free Money Orders, Travelers’ Checks and Cashier Checks. Discount on Mortgage Origination Fee. Free Online Banking and Free Unlimited Online Bill Payment. Employee Banking Perks. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicantss of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr