Senior Client Advisor

Role Overview Your mission will be to deliver personalized premium client experience by demonstrating expertise with curiosity and humility, connecting and creating true long‑term relationships with clients, making them feel OONM, giving clients what they desire and aspire, turning them into ambassadors. Responsibilities Deliver an exceptional experience and unique in‑store journey to our client by providing a friendly environment, greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge, and all other components of customer service through every touchpoint. Partner with Boutique and local management to develop a plan to support, and participate in store and offsite events and networking. Consistently and accurately capture client data for follow‑up and relationship building, effectively utilizing available tools and exploring follow‑up opportunities. Consistently achieve and ideally exceed the sales target, always following retail guidelines. Master the key moments of the sales ceremony. Ask the right questions to engage customers, listen to their needs, and obtain the right information to make the sale, ensuring they return to the boutique. Handle negotiations and objections with ease. Assist and support after‑sales clients in accordance with Maison values, acting as a reference and offering recommendations that provide an exceptional client experience. Remain knowledgeable on industry news and competitors. Act as a Maison Ambassador Communicate with passion about the Maison, demonstrating extensive knowledge of values, codes, and history, and a strong capacity to tell a story that resonates with the customer. Offer a detailed description of the Maison pieces/collection (including construction, materials, care, and design) to reinforce the Maison uniqueness. Demonstrate a broad knowledge of the Maison collections to promote the uniqueness of our garde‑temps and adapt the approach to the customer. Deliver Daily Boutique Operations Understand and comply with all security and operational policies and procedures of the Group, Maison, and boutique. Assist with daily set‑up and breakdown of the boutique, and communicate on any maintenance issues. Assist in merchandising and daily maintenance of displays and back‑stock. Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit. Assist with special projects, as needed (e.g., price changes, back‑office responsibilities, etc.). Qualifications Education: College degree preferred. Required Experience: 2 to 5 years of previous experience in luxury retail, service, or hospitality environment. General knowledge and/or interest in timepiece movements. Technical Skills / Abilities Strong understanding of customer service needs and priorities. Excellent computer skills. SAP exposure is a plus. Personal Skills Additional language skills are a plus. Excellent interpersonal and communication skills required. Strong attention to detail and ability to manage multiple tasks simultaneously and with precision. Self‑starter with a team‑player approach. Must be available to work retail hours including nights and weekends. Benefits Richemont offers a generous compensation and benefits package for eligible employees. Employee wellbeing is a top priority. We offer a comprehensive benefits program, including medical, dental, and vision plans; health savings and flexible spending accounts; income protection solutions such as life insurance, disability benefits, and a 401(k) with employer match. We provide paid time off, a wellness reimbursement benefit, and access to an employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off and supportive initiatives. Expected Salary Range $27,000 - $30,000 Salary will be determined based on relevant skills and experience. #J-18808-Ljbffr Vacheron Constantin