Control Manager - Vice President

Job Description

Join JPMorganChase and help shape the future of risk and control management. Step into a pivotal role where your compliance and risk expertise strengthens how we operate—enabling innovation while protecting our customers, colleagues, and the firm.

As a VP Control Manager within the Consumer and Community Banking (CCB) organization, you will help lead and build an enhanced control framework that supports a continuous and integrated approach to risk assessment. You will partner across CCB and second-line functions to drive top-down risk analysis, real-time control issue detection and escalation, root cause analysis, and remediation—continuously improving the control environment.

Job responsibilities

• Spearhead the design and execution of control strategies to proactively identify and mitigate compliance and operational risks
• Drive an integrated, continuous approach to risk assessment, including top-down risk analysis and monitoring
• Strengthen issue management practices, including real-time detection, escalation, root cause analysis, and remediation tracking
• Leverage data analytics, automation, and technology to identify trends, translate business needs into insights, and improve the control environment
• Partner with internal stakeholders across CCB, Legal, Compliance, Audit, and Risk to align priorities, ensure transparency, and deliver outcomes
• Lead and develop a high-performing, inclusive team and culture focused on innovation, operational excellence, and continuous improvement

Required qualifications, capabilities, and skills

• 7+ years of experience in financial services, including controls, audit, quality assurance, compliance, and/or operational risk management
• Demonstrated ability to design, enhance, and operate control frameworks, including escalation and issue management practices
• Strong understanding of risk management concepts and the policy/procedural and regulatory environment relevant to banking operations
• Proven analytical capabilities: ability to synthesize complex information, identify root causes, challenge assumptions, and communicate risk insights
• Data literacy and comfort using analytics and automation to improve reporting, monitoring, and control effectiveness
• Strong stakeholder management and influencing skills across senior, cross-functional partners; ability to explain complex topics clearly
• People leadership skills, including coaching, inclusive team leadership, and strong written/verbal communication and presentation skills

Preferred qualifications, capabilities, and skills

• Experience supporting fraud, cybersecurity, and/or technology-related operational risk and control initiatives
• Experience implementing control automation and/or applying machine learning/advanced analytics concepts in risk and control contexts
• Background in consumer banking and/or large, matrixed organizations with global stakeholders
• Relevant certifications (e.g., CIA, CISA, CRISC, CAMS) and/or advanced degree a plus
• Having The Series 99 - Operations Professional exam.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.