FRONT DESK CLERK (PART TIME)

Flik Hospitality Group Front Desk Clerk (Part‑time) Job Details Location: Gallaudet University – 800 Florida Avenue, Washington, DC 20002 Schedule: Saturdays and Sundays (hours may vary) Pay Range: $20.00 to $22.00 per hour Requirement: Previous experience preferred; Internal Employee Referral Bonus available Job Summary Checks guests in and out of the hotel. Resolves challenges throughout guests' stays. Promotes hotel services and amenities to guests and upsells products. Essential Duties and Responsibilities Welcomes and acknowledges each guest with a smile, eye contact and friendly greeting, using the guest's name when possible. Anticipates guests' service needs by asking questions, listening to guest preferences and taking action when possible. Speaks to guests and coworkers using clear, appropriate and professional language. Answers telephones using appropriate etiquette, transfers calls to the right person or department; takes and relays messages. Processes all guest check‑ins by confirming reservations, assigning rooms and activating room keys. Processes all payment types, including room charges and cash, check, debit and credit transactions. Processes all check‑outs; resolves issues related to late disputed charges. Answers, records and processes guest calls, messages, requests, questions and concerns. Follows up with guests to ensure issues have been met to their satisfaction. Coordinates with Housekeeping to track readiness of rooms and report guest concerns. Communicates parking procedures to guests, dispatches bell staff and valet staff as necessary. Provides guests directions and information regarding the property and local points of interest. Runs daily reports, identifies any special requests and checks reports for accuracy. Assigns rooms according to guest requests and preferences whenever possible. Completes designated cashier and closing reports in the computer system. Balances and drops receipts according to accounting specifications. Practices safety standards at all times. Complies with record retention, Standard Operating Procedures and daily responsibilities. Performs other duties as assigned. Qualifications Previous experience in front desk or hospitality preferred. Benefits Free meals, uniforms and laundering service available at select locations. Part‑time and Full‑time benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits (including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program). Full‑time only: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs). Equity, Diversity & Inclusion Compass Group is an equal opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other protected classification. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without reasonable accommodation. This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. The Company reserves the right to modify or change the essential functions of the job based on business necessity. Flik maintains a drug‑free workplace. #J-18808-Ljbffr