Receptionist/Administrative Assistant

About the Organization
The National Active and Retired Federal Employees Association (NARFE), a non-profit membership association more than 180,000 current and retired federal employees, is dedicated to protecting and enhancing the earned pay, retirement and health care benefits of federal employees, retirees and their survivors and providing the information and guidance needed to understand and maximize complex federal benefits. NARFE is the go-to resource for the federal community, policymakers, and the media on issues related to legislation and federal benefits.

Description

Position Title: Receptionist / Administrative Assistant
Department: Administration
Reports To: Senior Director, Administration and Human Resources
FLSA Status: Non-Exempt
Location: NARFE Headquarters - Alexandria, VA (On-site)
Schedule: Full-Time, Monday-Friday, 8:00 AM - 4:30 PM

Position Summary:

The Receptionist/Administrative Assistant serves as the first point of contact for NARFE visitors, callers, and stakeholders, ensuring a professional and welcoming experience. This position is responsible for managing front desk operations, handling incoming calls, and providing high-quality administrative support to the Senior Director and the broader Administrative team. The ideal candidate is professional, poised, detail-oriented, and demonstrates excellent customer service and organizational skills.

Key Responsibilities:

Front Desk & Reception:

• Greet and assist all visitors in a courteous and professional manner.
• Manage front desk operations, including answering and routing incoming calls and messages.
• Maintain the appearance and organization of the reception area and common spaces.
• Receive and distribute mail, packages, and deliveries.

Administrative Support:

• Provide administrative assistance to the Senior Director of Administration and Human Resources.
• Schedule and coordinate meetings, conference calls, and appointments.
• Prepare and edit correspondence, reports, and internal communications.
• Maintain filing systems (electronic and physical) and ensure proper document retention.
• Assist in ordering office supplies and maintaining inventory levels.

HR & Operations Support:

• Support onboarding and orientation processes for new hires, including preparation of materials.
• Assist with scheduling interviews, preparing meeting rooms, and maintaining HR files.
• Provide logistical support for staff meetings, retreats, and organizational events.
• Perform special projects and other duties as assigned in support of administrative operations.

Core Competencies:

• Customer Focus - Welcoming and responsive to internal and external stakeholders.
• Reliability - Dependable, punctual, and consistent in managing responsibilities.
• Attention to Detail - Ensures accuracy in communication and documentation.
• Teamwork - Collaborates effectively across departments and functions.
• Discretion - Handles sensitive information with integrity and confidentiality.

Position Requirements

Qualifications:

• High school diploma or equivalent required; Associate's degree or administrative certification preferred.
• Minimum of 2 years of experience in a professional office setting, preferably in an administrative or receptionist role.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Demonstrated ability to manage multiple tasks, prioritize effectively, and maintain confidentiality.
• Friendly, professional demeanor with a commitment to providing exceptional service.

Full-Time/Part-Time
Full-Time

Location
Headquarters

More Information

EOE Statement
NARFE is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Post Internal Days
0


This position is currently accepting applications.