Senior Data Center Support Services Technician

Job Overview Identifies opportunities for others to replace or upgrade server components. Validates cabling, checking network environment build and connectivity is established. Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions. Trains advanced fix and repair techniques that align with corporate objectives and adheres to standard operating procedures (SOPs) and method of procedures (MOPs) for operational Data Center Change Control processes. Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks. Responsibilities Identifies opportunities for other team members to work with servers and server components and main hardware to ensure efficient performance for its entire lifecycle. Guides and coaches less experienced technicians on best practices for the power distribution units and/or replacement hardware, removing and troubleshooting hardware without disturbing critical infrastructure, as needed. Guides and instructs less experienced technicians on best practices for implementing network communications and solutions, signing off on client configurations within environments. Validates cabling, checking network environment build and connectivity is established, verifying that devices are connected and error free. Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions to enhance and/or troubleshoot the system within Service Level Agreements (SLAs) against assigned ticket, potentially identifying and escalating trends, and documenting steps or resolutions involved in maintaining the environments. Oversees adherence to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring all work stays in sync with site rules, colocation vendor rules, and signs‑off within a data center and/or customer site environments. Upholds and ensures established security procedures, considering applicable local regulations, conducting functional testing of security. Ensures compliance with health and safety guidelines during on‑site work at customer locations and at office, with limited supervision. Trains advanced fix and repair techniques that align with corporate objectives and adheres to SOPs and MOPs for operational Data Center Change Control processes. Identifies repeating problems or trends, escalating issues to senior peers and/or external experts, operations team, and engaging global team about local issues. Leads collaboration efforts with project teams/colocation partners to properly test and validate the installation, operation, and performance of electrical/mechanical systems and coordinate site utility requirements. Ensures contractors and vendors deliver quality services and that all SLAs are being met. Contributes to quality assurance through process creation and training of less experienced peers. Completes complex and/or ambiguous tasks in accordance with project requirements, with limited instructions. Provides guidance to team members on shifting priorities and resources according to team needs. Collaborates across teams to lead the delivery of impactful work and provide support for critical team objectives. Develops and shares procedures to identify and resolve routine or non‑routine issues, serving as an escalation point for the team. Embraces continuous learning by actively seeking to build knowledge and learning new skills and/or tools and staying current with trends and best practices in one’s field. Recommends, implements, and shares improvements to improve the efficiency and effectiveness of complex processes, protocols, and workflows. Requirements Knowledge of server/storage/network hardware systems and components. Excellent time management skills. Detail-oriented with excellent organizational skills. Team player. Strong interest in learning new DC concepts and technology. Dependable and trustworthy. Able to work alone and as part of a team. Must be able to lift up to 50 lbs. Able to climb a 9 ft ladder. Strong verbal and written communication skills. Shift schedule that rotates. Includes nights, weekends and holidays. IT Hardware Concepts knowledge (RAID, Linux/Unix, CLI, etc.). Good computer skills. Able to stand and walk for extended periods of time. Able to work 10‑12 hour shifts. Experience with mainstream ticketing systems is a plus. Willing to travel as required. Client experience is preferred. Preferred Qualifications 2‑year or 4‑year degree or relevant work experience. 2 Years of Data Center Experience; 1 year of development. Linux administration knowledge/ability to run Linux commands. Data center networking knowledge. Experience in Data Center Infrastructure projects. 1 year+ experience in Structured Cabling Copper/Fiber and testing of cables. 1 year+ experience in Cooling and Electrical systems concepts inside the data center. Experience in repairing and working on Oracle servers is nice to have but not required. Additional Information Note: This is a 24/7/365 position on‑site and includes day/night shift, weekend and holiday work with occasional travel based on business requirements. This position will also require consent to the processing of biometric data for identity verification and access control. Visa sponsorship is not available for this role. For clarity purposes, this means that Oracle is not in a position now, or in the future, to offer US immigration sponsorship. This includes, but is not limited to, support of H‑1B, TN, O‑1, or F‑1 e.g. EAD, OPT, CPT, I‑20, F‑1 visa stamp etc. Benefits Medical, dental, and vision insurance, including expert medical opinion. Short term disability and long term disability. Life insurance and AD&D. Supplemental life insurance (Employee/Spouse/Child). Health care and dependent care Flexible Spending Accounts. Pre‑tax commuter and parking benefits. 401(k) Savings and Investment Plan with company match. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non‑overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 11 paid holidays. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. Paid parental leave. Adoption assistance. Employee Stock Purchase Plan. Financial planning and group legal. Voluntary benefits including auto, homeowner and pet insurance. EEO Statement Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Career Level OP4 #J-18808-Ljbffr Oracle