Technical Support Advisor

Essential Duties and Responsibilities Furnish technical assistance to customers, sales, and consultants to include, but not be limited to: trouble shooting, field installation, supervision of start-ups and equipment recommendations. Provide assistance to manufacturing with respect to warranty, returns, and product performance issues. Provide electrical, mechanical and refrigeration assistance when required. Handle customer calls and/or complaints for service-related issues. Coordinate and dispatch service calls. Review, evaluate and process the returned warranty parts associated with warranty claims, and promptly process all claims by end of the month in which the claims are received. Gather, sort, and communicate warranty information in order to initiate corrective actions. Occasional travel may be required to perform customer visits. Perform other duties as required by management. Required Knowledge, Skills and Abilities Basic computer experience that includes spreadsheets experience in Microsoft Office Programs. Understanding of ORACLE (ERP system) is beneficial. Excellent verbal and written communication skills. Excellent phone skills which include prompt, courteous and efficient handling of calls plus pleasant telephone voice with good diction. Ability to work independently with little supervision. Good electrical and mechanical aptitude. Good follow through. Personable, friendly, and outgoing attitude. Prompt arrival and attendance. Basic overall product knowledge. Ability to work in a group environment in a professional manner. Education and Experience Trade school and/or factory training certification for refrigeration, steam or mechanical commercial equipment. Minimum of 2-5 years’ experience with troubleshooting refrigeration, steam or mechanical commercial equipment. Preferred But Not Required Bi-Lingual. Capkold equipment knowledge. Travel 5% - 10% required. Physical Requirements Standing, walking, climbing, stooping, kneeling, lifting, pulling, and pushing. Frequency of physical activity: Rarely (0–12% of the time), Occasionally (12–33%), Frequently (34–66%), Regularly (67–100%). WORKING CONDITION: General office environment. #J-18808-Ljbffr Electrolux Professional Group