Client Relations Specialist

Job Description

Job Description

Benefits:

• Paid time off
• 401(k) matching
• Bonus based on performance
• Competitive salary

Responsive recruiter
Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Paid time off
• Training & development

About the Job
This is a field-based, relationship-building role with a product that’s genuinely easy to believe in. You’ll drive a planned route on Indianapolis north/south side and nearby suburbs every day, introducing our repair service and building relationships with the property managers and facility managers who keep calling back once they’ve seen what we can do. No sales background required — you’ll be given a proven script and real coaching from day one.

Perks and Benefits

• Competitive Pay — $50,000–$70,000 OTE (base salary + commission + bonuses). Your base is guaranteed — commission grows as your accounts do.
• Time Off — Paid holidays and paid time off.
• Work-Life Balance — Full-time, standard business hours — no nights, no weekends. Most of your time is spent in the field; light admin can be done from home or wherever works for you.
• Training & Support — Structured onboarding, national sales training at Surface Experts HQ, weekly 1:1 coaching, and access to a dedicated support center for admin assistance.
• Team — Small business owner is involved, available daily, and leads weekly team meetings.

A Day in the Life

• Start your morning at office: plan your route, review your target accounts, prep follow-up notes from the day before.
• Drive your planned route — typically 12–15 stops across north and south side of Indianapolis including outlying suburbs,
• Walk into apartment communities, maintenance offices, and commercial properties to introduce yourself and build relationships with the people who make repair decisions.
• Deliver a proven introduction and ask questions to better understand the needs and motivations of our customers.
• Follow up with contacts who weren’t available, keep your pipeline moving, and watch early conversations become recurring accounts.
• Log every visit, note, and follow-up in our software before your day ends.
• Attend a weekly team meeting to review numbers, share wins, and get coaching

What We’re Looking For
You haven’t held a sales title before — but you’ve worked in a role where showing up consistently, communicating clearly, and genuinely taking care of people was the job. That foundation transfers well here, and we’ll give you the tools and coaching to build on it.

• People-oriented and persistent — You’re comfortable introducing yourself to new people and building rapport quickly. You follow up because you said you would.
• Eager to learn — You’ll be given a proven script and a clear playbook. Your job is to absorb it, deliver it well, and keep improving with coaching.
• Reliable and routine-driven — This role runs on daily habits — routing, logging visits, sending follow-ups. The people who succeed here execute the process every single day.
• Detail-oriented by habit — You log your visits, track your contacts, and treat follow-up like part of the job — not an afterthought.
• Self-directed — You manage your own schedule and route. Accountability lives in your daily logs and your results.

Backgrounds That Tend to Transfer Well

• Retail or customer service — you know how to read a room and handle objections gracefully.
• Hospitality — you’re used to making people feel at ease and building rapport quickly
• Property management or real estate — you already speak the language of the people we call on.
• Any people-facing role where showing up consistently and communicating clearly was the job.

Requirements

• Valid driver’s license and clean driving record
• Must be based in or near Indianapolis — daily travel throughout the north and south side and nearby suburbs.
• Comfortable learning new software — CRM and routing tools provided and trained.
• Strong written and verbal communication skills.
• Bilingual English/Spanish a plus.
  
  
  
  
  
  

About Surface Experts of Central Indiana
Surface Experts is a hard surface repair company. We can fix minor damage to many surfaces, including bathtubs, cabinets, floors, appliances, countertops, furniture, elevator panels… you name it! Our services save time and money compared to resurfacing or replacing, so satisfied customers keep coming back. Surface Experts of Central Indiana is a growing franchise with the support of a national organization’s systems and training. You’ll have direct access to the owner, quality leads loaded into your software, and consistent support from day one.

Compensation: $50,000.00 - $70,000.00 per year

About Surface Experts

Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything!. We pride ourselves in our ability to provide incredibly fast service, while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile.

• Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in a landfill.
• Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours.

Our Mission

Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers’ problems by reducing the waste of time, money and materials which end up in landfills.

Our Vision

To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.

Core Values

Serve Others

• Put Relationships First
• No Jerks
• Be Humble

Be a Problem Solver

• Be Curious
• Seek to Understand the Cause of the Problem
• Work Smart
• Constantly Improve

Trust the Process

• Be Organized
• Be Teachable
• Put Business Needs Above Personal Wants

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.