Sales Support Specialist

Education LevelHigh School## Description**About the Role** We are looking for a detail-oriented and proactive **Sales Support Specialist** to join our growing sales team. In this vital behind-the-scenes role, you will provide essential administrative and operational support to enable our sales representatives to focus on building relationships and closing deals. You will act as a key liaison between sales, customers, vendors and internal teams, ensuring smooth, efficient sales processes and high levels of customer satisfaction.The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, is a quick study and takes pride in keeping everything running seamlessly.**Key Responsibilities*** Respond promptly and professionally to customer and internal teams inquiries via phone, email, and CRM* Process sales orders, contracts, invoices and purchase orders accurately and in a timely manner with attention to detail* Maintain and update customer information and open project information, and sales in the CRM system (i.e., Salesforce)* Coordinate with internal & external teams (finance, legal, product, shipping/logistics, subcontract labor) to resolve issues and ensure smooth order fulfillment* Monitor order status, delivery timelines, and invoicing; proactively communicate updates to customers and sales reps verbally and in writing* Identify process bottlenecks and suggest improvements to increase team efficiency* Manage and submit project invoicing based on percentage of completion* Support sales requesting drawings and preparing initial submittal packages per projectHandle post-sale administrative tasks such as processing project close out packages inclusive of owner’s manuals and warranty information## Qualifications* **Required Qualifications & Skills*** 1–3+ years of experience in sales support, sales operations, customer service, or a related administrative role (experience in construction is a plus)* Strong proficiency in CRM software (Salesforce is preferred, HubSpot, Microsoft Dynamics, or equivalent)* Excellent written and verbal communication skills with a customer-first mindset* Very strong organizational skills and meticulous attention to detail* Solid proficiency in Microsoft Office / Google Workspace (especially Excel/Google Sheets for data management and reporting)* Ability to multitask, prioritize effectively, and meet tight deadlines in a high-volume environment* Problem-solving attitude with the ability to research and resolve issues independently* High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Communications, or related field preferred**Preferred Qualifications**Previous experience in construction or as a subcontractor #J-18808-Ljbffr