IT Field Technician

Technical Support Specialist

This position involves providing comprehensive technical support for hardware and software systems in a fast-paced environment. The role requires hands-on troubleshooting, installation, and maintenance of Windows 10 systems, desktop applications, and network infrastructure. The ideal candidate will have a strong background in network communication, equipment installation, and client support, with the ability to work effectively in a technical environment within West Texas.

Responsibilities:

• Perform hardware and software troubleshooting, installation, and upgrades on Windows 10 systems.
• Install, configure, and troubleshoot Microsoft Office applications and other desktop software.
• Provide network support, including LAN/WAN configuration, cable installation (Cat5, Cat6, Fiber), and network troubleshooting.
• Rack and stack equipment in technical environments to ensure operational readiness.
• Maintain and support communication technologies such as Cisco, Aruba, and Ubiquiti radio systems.
• Support mobile device enrollment, application deployment, and updates on iOS platforms.
• Manage Active Directory user and computer objects and implement Group Policy basics.
• Document technical processes, incidents, and solutions accurately in service management systems.
• Use rental vehicles for daily travel within West Texas, including overnight stays, as required.
• Communicate clearly with clients and team members regarding technical issues and resolutions.

Qualifications:

• 5-10 years of experience in field technical support, network installation, and troubleshooting.
• Strong customer service and communication skills.
• Proficiency in Windows 10, Microsoft Office, and troubleshooting software issues.
• Demonstrated hardware installation and troubleshooting capabilities.
• Experience with LAN/WAN technologies, cable installation, and network communications.
• Knowledge of Cisco, Aruba, and Ubiquiti radio technologies is highly preferred.
• Familiarity with Microsoft SCCM/Intune, Citrix, and Active Directory concepts is a plus.
• Valid driver's license and ability to operate rental vehicles.
• Willingness to travel daily within West Texas, with flexibility for overnight stays.
• Ability to work on-site in Midland, TX.

Publishing Pay Range: $30.00 $35.00 hourly This position is based in office and requires employee to work on-site.

About GDH:

At GDH, we believe in the power of people and the importance of caring. Our culture statement, "We care about people," isn't just a tagline it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:

GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service.

GDH Benefits:

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more! For more detailed information on benefits, please go to GDH's website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.