Admissions Operations Lead

Job Description

Job Description

Location: Norwood, MA (Year-Round) + Live-on-Campus Role in Summer.

Salary: $58,000–$72,000 annually.

The Admissions Operations Lead helps enrolled families prepare for EXPLO Summer Programs by managing required documentation, student schedules, billing, and pre-arrival logistics. During the summer, the role provides on-campus family support and coordinates with campus health staff.

In the first year, this position reports to the VP, Customer Engagement and works closely with the Associate Admissions Director to coordinate daily priorities.

• Guide enrolled families through required forms and pre-arrival steps, including medical, housing, transportation, and photo ID documentation.
• Serve as the primary contact for documentation questions.
• Coordinate the medical review process with campus health staff.
• Update student schedules and ensure changes are reflected accurately across systems.
• Collaborate with Programming and Leadership to balance classes and housing plans.
• Develop transportation schedules with the Associate Admissions Director.
• Partner with Admissions Counselors to coordinate the handoff from enrollment to program start.

• Process autopay and help families resolve billing questions.
• Reconcile Trips & Sundries transactions, including student spending money accounts.
• Reconcile referral agent activity and prepare reports for the Associate Admissions Director.
• Test CampSite readiness with Admissions Counselors before each program cycle.

• Support pre-season preparations and student packages.
• Continue family support, documentation management, and coordination with campus health staff.
• Manage Lost and Found.

• Bachelor’s degree preferred; equivalent experience considered.
• 1–3 years of experience in coordination, operations, customer service, or administration.
• Experience in a school, camp, or healthcare-related administrative setting is a plus.
• Strong organizational skills and the ability to manage a high volume of deadline-driven tasks.
• A thoughtful customer service approach and the ability to communicate sensitively with families.
• Attention to detail and discretion when handling confidential family and health information.
• Comfort with spreadsheets, reconciliation, and basic financial recordkeeping.
• Proficiency in Google Workspace and Microsoft Office.
• Ability to work independently and collaboratively.
• Comfort with repetitive, process-driven work during busy periods.
• Cultural competence and commitment to diversity, equity, and inclusion.

• Live on campus for a defined portion of the summer program; dates and duties confirmed annually.
• Occasional evening and weekend work during peak enrollment and pre-summer periods.

Please submit your resume and cover letter for consideration.

EXPLO is an equal opportunity employer and welcomes candidates with diverse backgrounds, experiences, and perspectives.