CMP Manager Sports Illustrated Resorts

We Put the World on Vacation

Travel Leisure Co. is the worlds leading vacation ownership and travel membership company with a dynamic and growing portfolio of resort travel club and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Job Description

Community Marketing Agent Manager Sports Illustrated Resorts

Job Summary

The Community Marketing Agent Manager is responsible for leading and developing the Community Marketing Team while driving tour generation brand awareness and marketing productivity for Sports Illustrated Resorts. This position oversees daily operations recruiting training coaching and performance management of Community Marketing Agents while ensuring marketing goals tour production targets and guest engagement standards are consistently achieved.

Essential Job Responsibilities

Leadership & Team Development (45%)

• Recruit interview hire train and develop Community Marketing Agents.
• Provide daily coaching motivation and performance management to maximize productivity and tour generation.
• Conduct performance evaluations and administer corrective action when necessary.
• Foster a positive high-energy team environment focused on guest engagement and sales support.
• Lead by example in professionalism guest service and marketing excellence.

Marketing Production & Reporting (30%)

• Monitor daily weekly and monthly marketing performance metrics including tour production penetration rates and lead generation goals.
• Prepare and submit operational reports accurately and within established deadlines.
• Analyze performance trends and implement strategies to improve results.
• Ensure compliance with company policies procedures and marketing standards.

Sales & Operations Coordination (10%)

• Partner with Sales Leadership to manage tour flow availability and booking efficiency.
• Communicate updates regarding marketing programs promotions gifting policies and tour eligibility requirements.
• Support cross-functional collaboration to maximize guest experience and sales opportunities.

Administrative & Operational Support (10%)

• Maintain tour manifests invitations and marketing documentation.
• Resolve issues related to tour bookings guest eligibility coding and operational processes.
• Manage marketing collateral uniforms promotional materials and departmental supplies.

Additional Responsibilities (5%)

• Participate in special projects and company initiatives.
• Perform other duties as assigned by leadership.

Minimum Requirements & Qualifications

Education

• High School Diploma GED or equivalent required.
• Associates or Bachelors Degree in Business Marketing Hospitality or related field preferred.

Experience

• Minimum of two (2) years of marketing hospitality tourism vacation ownership attractions or resort marketing experience.
• Previous leadership or supervisory experience preferred.
• Experience in face-to-face marketing lead generation or tour generation environments strongly preferred.

Knowledge & Skills

• Strong leadership coaching and employee development abilities.
• Excellent verbal and written communication skills.
• Ability to motivate teams and drive performance results.
• Exceptional customer service and conflict resolution skills.
• Strong organizational and multitasking abilities.
• Analytical mindset with the ability to interpret performance metrics and reporting.
• Ability to work in a fast-paced goal-oriented environment.
• Strong problem-solving and decision-making skills.

Technical Skills

• Proficiency in Microsoft Office Suite (Excel Word Outlook PowerPoint).
• Ability to learn and effectively utilize company CRM marketing and reservation systems.
• Experience with reporting and database management systems preferred.

Travel Requirements

• Minimal travel required.

Physical Requirements

• Ability to stand walk and engage with guests for extended periods.
• Ability to work flexible schedules including weekends and holidays based on business needs.

How Youll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Wish day paid time to volunteer at an approved organization of your choice

401k with employer match (subject to eligibility requirements including tenure - speak to your recruiter for additional information)

Legal and identity theft plan

Voluntary income protection benefits

Wellness program (subject to provider availability)

Employee Assistance Program

Depending on position paid time off parental leave and holidays (speak to your recruiter for additional information)

Compensation

Generally starting at $65000 - $65000 per year plus commissions and bonuses. The actual salary rate of the candidate(s) selected for this role will be set based on a variety of factors including but not limited to experience education skills training and work location.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel Leisure Co. Here youll find an inclusive environment where we deliver excellence and take time to have fun celebrate together and support one another. Were always looking ahead to whats next and how we can strengthen our business its neighboring communities and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to including the title and location of the position for which you are applying.

Required Experience:

Manager