Medical Administrative Assistant

Responsibilities:\ - Answer phone calls in a professional manner and respond to voicemails in a timely manner and utilize other technologies as they become available to communicate with our patients.\ - Guide patients through troubleshooting for company technology such as but not limited to telehealth applications and portals.\ - Process medication prior authorizations.\ - Support providers with various administrative duties including document preparation, written and electronic correspondence, phone calls and completion of required forms and paperwork.\ - Answer general questions about the practice and services provided.\ - Collaborate with other team members and locations to provide excellent customer service in a timely, accurate, and professional manner to resolve patient issues.\ - Coordinate care between patients and providers.\ - Manage patient scheduling needs and provide general information to patients including patient financial responsibility, relaying financial information and obtaining insurance updates when requested.\ - Complete documentation in EMR in a timely, accurate, and professional manner.\ - Provide administrative support to providers, facilitate patient-provider coordination, and assist with regulatory compliance and licensure maintenance.\ - Follow the processes for supporting medication refill requests.\ - Help train new team members as needed.\ - Track completion of required paperwork for patient files for providers.\ - Follow processes for on-site medication handling.\ - Potentially be trained in Interventional Treatment support.\ - Maintain dependable attendance in accordance with agreed upon work schedule. Provide timely notification of tardiness or absence.\ - Help support clinicians and prescribers on managing waitlists.\ - Must maintain a professional dress code at all times (business casual).\ - All work is to be completed in a manner that complies with applicable state and federal regulations.\ - Attend trainings and required meetings.\ - Other duties as assigned\ Qualifications:\ - High school diploma or equivalent\ - Able to work in a fast-paced environment, must be detail oriented and highly organized and have strong time management skills\ - Ability to maintain professional appearance and demeanor, and interface well with patients and teammates in a mental health setting\ - Excellent communication skills (written and verbal) and ability to work well with a team especially in stressful situations\ - Patient and empathetic attitude as well as adaptable and flexible\ - Computer skills, familiarity with Microsoft applications\ - Phone skills, including familiarity with complex or multi-line phone systems\ - Maintain patient confidence and protect operations by keeping patient information confidential\ - Creating a safe, productive work environment while adhering to practice policies and procedures\ - CMH: CPR certified or willing to become certified through an accredited program within 6 months of start\ - Experience as a Medical Assistant, Medical Office or call center (Preferred)\ - Experience verifying insurance, obtaining pre authorizations and scheduling for multiple providers (Preferred)\ - Familiarity with HIPAA regulations (Preferred)\ - Experience with EMR (electronic medical records), medical terminology and a basic understanding of clinical pharmacology (Preferred)\ - Experience working with patients who are suffering from anxiety and depression (preferred)\ - Exceptional interpersonal, rapport building, and active listening skills (preferred)\ For full job description, please email View email address on click.appcast.io.