Operations Support Representative

Operations Support Representative

FLSA Status: Non-exempt

Location: Onsite, Dallas, TX

Reports to: Operations Manager

About the Company:

Highway is the fastest-growing freight tech provider in North America. We are two years old and serve over 400 freight brokers, meeting their biggest challenge in the category that Highway created, Carrier Identity. We seek to shine a spotlight on who is really hauling freight in the United States and bring visibility and security to a broker’s network. We have the fastest time to value and our best marketing is our customer testimonials.

Role Description:

Freight brokers put an incredible amount of trust in Highway and that trust will be extended to you. The Operations team is responsible for ensuring the customer’s needs are met in a timely and efficient manager. We manage a high volume of inquiries and incoming phone calls to assist motor truck carriers through the onboarding process with their brokerage. We are looking for an individual who thrives in a fast-paced work environment and who likes a challenge. Every case is different, and we are looking for someone who likes to solve problems! This individual will take customer calls and manage inbound support cases. This is an in-office role.

Your role:

• Assist with customer support, including:
• Handling incoming support emails
• Handling incoming support phone calls
• Represent Highway well when communicating externally
• Demonstrate proactive, positive and diligent attitude to stay abreast in a fast-paced environment
• Demonstrate responsiveness in responding to internal and external communication
• Demonstrate responsibility and organizational skills by managing tasks effectively
• Work cohesively with other members of the Highway Team

Qualifications:

• Excellent communication skills
• Fluent in English, Bilingual in Spanish or Punjabi preferred
• Thrives in a fast paced and urgent environment
• Highly organized with a proven track record of managing multiple priorities within a deadline driven atmosphere
• Previous customer support experience is preferred but not required

Key Work Objectives:

1. Management of customer inquiries
2. Timely response of escalations