Product Support Specialist
$23 - $24 per hourITAC Solutions
Our client is seeking a Product Support Specialist to join their growing operations team. This role is ideal for someone who thrives on problem-solving, enjoys working with healthcare-related systems, and wants to make an impact by helping users navigate and resolve critical issues. You'll be the go-to expert ensuring smooth operations, accurate data, and excellent user experiences across software platforms.
Benefits & Extras:- Opportunity to support cutting-edge healthcare technology
- Be part of a collaborative team solving meaningful technical challenges
- Chance to directly improve user satisfaction and operational efficiency
- Provide responsive support to users, answering questions and guiding them through workflows
- Triage software issues: intake, categorize, troubleshoot, and escalate when necessary
- Validate system data and ensure accuracy in dashboards, reports, and documentation
- Collaborate with technical teams to resolve complex issues and track recurring problems
- Document solutions and contribute to knowledge-sharing resources
- Manage ticket lifecycles, ensuring SLA compliance and timely resolution.
- Communicate clearly with users, providing updates and follow-through until resolution
- Customer support experience combined with software troubleshooting expertise
- Experience supporting healthcare software (EHR/EMR or patient management tools)
- Familiarity with ticketing systems (Service Desk Plus preferred)
- Strong data validation and quality assurance skills
- Ability to clearly explain technical issues to non-technical users
Apply Now!
INDCSV ITAC Solutions
Vacancy posted 3 days ago
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