ServiceNow Virtual Agent Architect
VRK IT Vision Inc
Role: ServiceNow Virtual Agent Architect
CLIENT: DOE.
Key Responsibilities:
- Lead the architecture and design of Client Virtual Agent and conversational AI solutions .
- Define scalable Virtual Agent, NLU, chatbot, and integration architecture .
- Design integrations with Client modules and external applications using REST/SOAP APIs and IntegrationHub .
- Establish best practices for Flow Designer, scripting, conversational workflows, security, and performance .
- Collaborate with business stakeholders, developers, and enterprise architects to translate requirements into solutions.
- Provide technical leadership, conduct design reviews, and mentor development teams.
Required Skills:
- 8+ years of Client experience with strong architecture background.
- 3+ years of hands-on Client Virtual Agent / Conversational AI experience.
- Strong expertise in NLU, Virtual Agent, Flow Designer, IntegrationHub, JavaScript, REST/SOAP APIs .
- Experience with ITSM/CSM and enterprise Client implementations.
- Strong knowledge of Client architecture, integrations, security, scalability, and best practices.
Thanks & regards,
Vacancy posted 2 days ago
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