SaaS Support Specialist — Customer Success & Troubleshooting
Remote Jobs
Order.co is seeking a Support Specialist I to provide high-quality customer support by efficiently triaging issues and resolving problems. The role involves handling inquiries via phone, email, and chat, ensuring timely solutions for customer satisfaction. The ideal candidate will have strong communication and problem-solving skills, a customer-centric mindset, and the ability to multitask effectively while collaborating with internal teams. This position offers a competitive compensation package, including stock options and robust benefits. #J-18808-Ljbffr Remote Jobs
$60k - $75k
...to apply for the Healthcare SaaS Support Specialist role at Nestmed This range... ...home healthcare industry. Customer Support Specialist Type:... ...email, chat, tickets, phone) Troubleshoot user-reported issues,... ...Collaborate closely with Customer Success to ensure a consistent and...SuggestedFull timeRemote work- ...States is seeking a Technical Support Consultant to assist clients with... .... Responsibilities include troubleshooting software challenges, delivering excellent customer service, and providing training... ...technical support or customer success. Competitive compensation and benefits...SuggestedRemote job
- Alt Legal, Inc. is seeking a Customer Support Specialist to provide exceptional service to clients remotely. In this role, you will help customers... ...has over 4 years of client-facing experience, especially in SaaS, and possesses strong communication and problem-solving...SuggestedRemote job
- ...product of Easy Web Inc., is seeking a user support specialist to assist users with technical and account... ...instructions, and collaborating with sales and customer success teams. Ideal candidates will have prior experience in SaaS user support and a passion for creative...SuggestedRemote job
$62k - $75k
...Product Support Specialist US HiBob helps modern, mid-size... .... Come join us. Our Customer Experience team is growing... ...helping customers successfully use our product. You... ...product knowledge, troubleshooting skills, and clear... ...us. Experience in a SaaS product support, CX,...SuggestedTemporary workWork at officeImmediate startRemote workWork from homeHome officeWeekend work2 days per week3 days per week$70k - $80k
...Barcodes is a leading SaaS technology platform... ...retailers. We empower our customers with branded apps and... ...with a Product Support Specialist who will play a... ...between our Customer Success Managers (CSMs) and engineering... ...teams. You’ll troubleshoot product issues,...Work experience placementRemote work$120k - $130k
...Enterprise Product Support Specialist Our customers are some of the most innovative and high... ...—ensuring their long‑term success while influencing how we deliver... ..., log analysis, and SaaS architecture, with the ability to troubleshoot across enterprise tech stacks...Shift work- ...of the fastest-growing SaaS companies, is looking... ...experienced Technical Support Specialist to join our Tier 2 support team in NYC. The successful candidate will resolve... ...ensuring exceptional customer service. With a strong focus on troubleshooting and problem-solving, the...Full time
- ...Version2 product and customer base continue to scale... ...we’re looking for a Support Specialist to deliver exceptional... ..., and next steps Troubleshoot customer-reported issues... ...with Customer Success Managers and the Operations... ...operations role, ideally in a SaaS or tech startup...Remote work
$17.78 - $22.23 per hour
A technology company is seeking a SaaS Support Specialist to provide front-line support for their DMS platform, assisting customers with service requests. The role requires strong... ...phone and email support for clients, troubleshooting issues, and producing documentation....- ...Product Support Specialist Remote (+/- 2hrs from Germany... ...complex topics for our customers. Create videos and... ...expert, training Customer Success Managers on product features and common troubleshooting methods to help them... ...support within a B2B SaaS environment, with a...Work at officeLocal areaRemote workHome office
- ...apply for the Product Support & QA Specialist role at Adriel . This... ...is a fast-growing SaaS company that gives marketers... ...or looks wrong, our customers need more than... ...expanding our Customer Success & Product Insight team... ...end-to-end so you can troubleshoot on the spot, identify...Full timeRemote workFlexible hours
- A fast-growing SaaS company is looking for a Product Support & QA Specialist to join their Customer Success & Product Insight team. This fully remote role involves troubleshooting, enhancing user experience, and providing front-line support while collaborating with international...Remote job
$93k - $135k
...Product Support Specialist Cooley is seeking a Product Support Specialist... ...embraces a culture of customer service excellence and all... ...develop and implement a customer success plan to better serve our... ...online services, including troubleshooting, and capturing any feedback...Full timeTemporary workWork at officeFlexible hoursWeekend work$47k - $58k
PracticeTek is seeking a dedicated Customer Support Specialist to provide exceptional support for ChiroTouch solutions. This role involves resolving... ...sector. We're looking for someone with strong troubleshooting skills, effective communication abilities, and a passion...Remote job- ...ApS is seeking a Bilingual Technical Support Specialist (Part-Time) in Georgia, USA. This... ...involves providing frontline support to customers by troubleshooting hardware and software, and ensuring... ...a role that directly impacts customer success! #J-18808-Ljbffr Turf Tank ApSPart time
- A leading email service provider located in Philadelphia is looking for a Customer Support Agent to join their team. The role involves providing exceptional support to customers, troubleshooting technical issues, and effectively communicating across various platforms....Full timeShift workWeekend work
- ...healthcare facility in New York is seeking a dedicated desktop support professional to perform onsite analysis and resolution of complex desktop issues. Responsibilities include installing and troubleshooting hardware and software, collaborating with the Technology team,...
- ...Guardian, LLC is seeking a dedicated Member Support Specialist to assist members with product activations, troubleshooting, billing inquiries, and account services. This... ...full-time remote role emphasizes exceptional customer service. The ideal candidate will have at least...Remote jobFull time
- CARE MANAGEMENT INC is seeking a Software Project Development Specialist responsible for troubleshooting application issues and collaborating with various departments on application-related modifications. The ideal candidate should have at least one year of IT experience...
- CAI Cox Automotive Corp Svcs., LLC is seeking a Technical Customer Support professional to provide support and ensure customer satisfaction... ...difficulties. The ideal candidate will have excellent troubleshooting skills, be adaptable in a fast-paced environment, and have...
- Zillow Companies is seeking a full-time Remote Support Consultant to provide frontline support to photographers and agents. This role involves troubleshooting technical issues and educating customers on best practices for media and listing experience products. You will...Remote jobFull time
$80k - $110k
...validations, and the Validation Clinical Support Specialist owns the customer from kickoff through the conversion... ...a traditional renewals seat; your success is measured by whether a validation... ...customer-facing role at a B2B SaaS company. A track record of driving measurable...Contract workFlexible hours$35 per hour
...necessary . On top of your proven history of success , you have a passion for technology and,... ...fun in equal measure . Responsibilities Troubleshoot hardware and software problems with... ...JAMF, LanDesk, DeployStudio, Deep Freeze) Support and assist employees using AV systems ,...Remote work$79.92k - $152.16k
...world for our employees, our customers and our communities. The... ...and experience a flexible, supportive environment where your well-... ...personnel who are diagnosing, troubleshooting, repairing and debugging... ...someone who prioritizes customer success in your work. And finally,...Minimum wageFull timePart timeLocal areaFlexible hours$40 - $45 per hour
...practice, then read on! We are seeking a Support Specialist to join a team of passionate, fast-... ...across all support channels Troubleshoot product questions and technical... ...workflows Partner with the other Customer Success teams to flag recurring issues and surface...Hourly payFull timeRemote work$24 - $28 per hour
...Sales Support Specialist Department: Sales Employment Type: Full Time Location... ...with our partners, their customers and within our own channel team... ...in our partner channel. Successful specialists who demonstrate... ...preferably with telecom or SaaS industry experience. Ability...Full time$120k - $130k
Clay is seeking an Enterprise Product Support Specialist to serve as a primary technical and... ...partner for their largest customers, ensuring their success. You will own technical cases, provide... ...expertise, a track record in enterprise SaaS support, and the ability to manage...$85k - $112.5k
...Support Engagement Lead New York City At Braze... ...essential to our continued success. Our deep curiosity... ...service experience to customers. The Support... ...integration, performance, and troubleshooting as well as partner... ...experience working in SaaS company with 2-3 years...Contract workWork at officeFlexible hours- ...Sales Support Specialist – International Sales About Surya Inc. At Surya... ...seeking a detail-oriented and customer-focused Sales Support... ...fulfillment, and long-term customer success. This position plays a... ...international customer accounts Troubleshoot order, pricing, and...Work at officeLocal area
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