Healthcare SaaS Support Specialist

Join to apply for the Healthcare SaaS Support Specialist role at Nestmed This range is provided by Nestmed. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $60,000.00/yr - $75,000.00/yr Healthcare documentation is broken. Nestmed is fixing it with an AI platform that gives clinicians their time back. In just one year, we’ve scaled to support tens of thousands of clinicians across more than a million patient visits. We'reನಾಡ the trusted partner for over 60 home health agencies, including 7 of the top 10 enterprises in the US. Our founding team—_CURING from Stanford, YC, Google, and Meta—is backed by the founders of PayPal and Plaid to build the essential infrastructure for the future of the $500B home healthcare industry. Customer Support Specialist Type: Full-time Team: Customer Experience What You’ll Do Serve as the first line of support for our users, including clinicians, staff, and admins via Zendesk (email, chat, tickets, phone) Troubleshoot user-reported issues, elevate bugs to product/engineering, and follow through on resolution Triage and categorize inbound tickets to improve internal response speed and clarity Translate user feedback into actionable insights to improve product usability Collaborate closely with Customer Success to ensure a consistent and proactive support experience What You Bring 3+ years of experience in customer support or client-facing roles, ideally in a healthtech or healthcare SaaS company Familiarity with Zendesk Deep understanding of clinical workflows, home health, or EHR/EMR systems (bonus if you’ve worked with intake, charting, or QA) Excellent written and verbal communication skills – you can simplify technical topics732 for non-technical users Strong organizational habits and proactive follow-up instincts Comfort with fast-changing environments and a bias toward action Bonus Points For Knowledge of HIPAA compliance, security protocols, and protected health information (PHI) Experience supporting an AI or voice-based product Based in ET or CT time zones Why Nestmed Mission-driven company improving healthcare documentation at scale Early-stage team with huge ownership opportunities Fast-growing customer base and real-world impact Work closely with product and engineering teams to NRC the user experience Remote opportunity, collaborative culture, and meaningful work Interview Process Initial Phone Screen Take Home Assessment Final Round + Virtual Meet and Greet! if you don't fit all the requirements, please feel free to apply anyway! If you’re passionate about building high-impact products that solve real-world problems, we’d love to hear from you. Apply today! Benefits Medical insurance Vision insurance Paid maternity leave Paid paternity leave Seniority level Associate Employment type ụ Full-time Job function Customer Service, Information Technology, and Training Industries Hospitals and Health Care, Health and Human Services, and Software Development #J-18808-Ljbffr Nestmed