Facilities Assistant (Band 1) Conference & Soft Services Support

JOB DESCRIPTION

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Office

Job Description

As a Facilities Assistant (Band 1) , you will provide basic support to conference services and soft services operations across the site. This entry-level role focuses on carrying out routine tasks to help maintain meeting spaces and workplace environments to an acceptable standard.

You will work under supervision, following clear instructions and established processes.

Key Responsibilities

Conference Services Support

• Assist with setting up and resetting meeting rooms (furniture layout, basic equipment, refreshments)
• Check rooms are clean, tidy, and ready for use
• Report issues with meeting rooms or equipment
• Provide basic on-the-day support for meetings when required

Soft Services Support

• Support delivery of services such as cleaning, waste, and catering
• Carry out basic checks to ensure areas are clean and presentable
• Report any service issues to supervisors

General Facilities Tasks

• Help raise or log simple service requests
• Carry out routine site checks and report faults or issues
• Support with moving equipment, furniture, or supplies as needed
• Assist with basic administrative or record-keeping tasks

Vendor & Team Support

• Work alongside team members and supervisors to complete daily tasks
• Assist contractors or service providers when required
• Follow instructions for supporting service delivery

Customer Service

• Provide a polite and helpful service to employees and visitors
• Respond to simple queries and direct more complex issues to others

Health, Safety & Compliance

• Follow all site health and safety procedures
• Use equipment and materials safely
• Report hazards, incidents, or unsafe conditions

Scope & Impact

• Performs routine, well-defined tasks
• Works under close supervision
• Limited decision-making responsibility
• Supports overall workplace experience at a basic operational level

Requirements

Education & Experience

• Basic education (e.g., secondary school level)
• Previous experience not essential, but helpful in roles such as cleaning, hospitality, or general support

Skills & Competencies

• Willingness to learn
• Reliable and punctual
• Basic communication skills
• Team player with a positive attitude
• Ability to follow instructions

Technical Knowledge

• No technical expertise required
• Basic familiarity with workplace environments is an advantage

Additional Requirements

• Ability to carry out manual tasks (e.g., lifting, moving items, room setup)
• Flexibility to support operational needs, including occasional early or late support