Service BDC Agent - JLR Los Angeles

Service BDC Agent - JLR Los Angeles

The Service BDC Agent is responsible for generating appointments with customers that contact the dealership via the internet for service of new and/or pre-owned vehicles. The BDC Associate delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The service BDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

· Respond to internet inquiries with courtesy, accuracy and professionalism.

· Promptly and accurately enter all customer inquiry data into the CRM.

· Generate services appointments.

· Conduct phone surveys to assess customer preferences and quality of experience.

· Effectively utilize lead management tools.

· Compile all necessary reports, forms and other documentation on a timely basis.

· Cashier

· Perform other job-related duties as assigned.

· Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

· Excellent verbal and written communication skills.

· Strong MS Office Suite computer skills.

· Ability to work independently and as part of a team in a fast paced environment.

· Ability to work in call center environment.

· Strong organizational and time management skills.

· Ability to read and comprehend rules, regulations, policies and procedures.

We offer a comprehensive benefit package, and a competitive compensation package.