Salesforce Support Analyst

Axelon

Iselin, NJ

Title: Salesforce Support Analyst (onsite)
Location: Iselin, NJ | Pay: 87/hr

Position Overview:

Seeking a skilled Salesforce Support Analyst with strong problem-solving abilities and expertise across Salesforce platform and MuleSoft integration solutions.
This role provides expert-level support to internal users while ensuring optimal system performance and seamless enterprise integrations.

Key Responsibilities:

Technical Support: Serve as primary contact for complex Salesforce and MuleSoft issues; diagnose, triage, and resolve incidents within SLAs while documenting solutions
Platform Administration: Manage user accounts, profiles, roles, permissions, custom objects, fields, and validation rules; conduct system audits and optimize performance
MuleSoft Integration Support: Troubleshoot Anypoint Platform integrations, monitor API health, resolve connectivity issues, and ensure data synchronization across systems
Salesforce Ecosystem Management: Support Sales Cloud, Service Cloud, and Experience Cloud; troubleshoot automation tools (Process Builder, Flow, Workflows); maintain reports and dashboards
Collaboration: Partner with business users and development teams; translate technical concepts; participate in release management and testing
Continuous Improvement: Identify process optimization opportunities; stay current with Salesforce releases; recommend best practices; contribute to documentation and training

Required Qualifications:

5-8 years in Salesforce administration and support with MuleSoft integration experience

Technical Skills:

Strong Salesforce administration proficiency (security model, data management, customization)
Working knowledge of MuleSoft Anypoint Platform and API management
Experience with SOQL, Data Loader, REST/SOAP APIs
Basic understanding of Apex and Visualforce for troubleshooting
Familiarity with version control and change management

Core Competencies:

Exceptional analytical and problem-solving abilities
Excellent communication skills with ability to explain technical concepts to diverse audiences
Strong attention to detail and ability to manage multiple priorities
Customer-service oriented with collaborative mindset

Preferred Qualifications:

Salesforce Administrator certification (ADM 201)
Additional certifications: Platform App Builder, Service Cloud Consultant, MuleSoft Developer
Experience with Einstein Analytics, Agile/Scrum, and DevOps practices

Apply

Vacancy posted 5 days ago

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