Field Service Engineer

Field Service Engineer

Location: North Randall, OH Zip Code: 44128 Start Date: Right Away Pay Rate: $37.84/hr. Contract: 4 Months

We provide a competitive pay and benefits package. This position is offering a pay rate of $37.84/hr. however, Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

Job Description:

We're looking for a Field Service Engineer to deep-dive daily system-level investigations for the Client's Air Drone system at our commercial operations sites, driving improved reliability within our ultra-fast drone delivery operations. This role will be responsible for troubleshooting drone issues observed within operations and rapidly finding solutions to safely return the drone to service. Additionally, this role will be responsible for supporting new drone delivery sites by provisioning site equipment, programing check flights and verifying nominal performance before commercial operations start. This role sustains the larger organization by ensuring a high degree of technical reliability within drone operations, working closely with design engineering/service engineering staff and powering a flywheel of continuous improvement in the drone system design. Partnering with the drone system operations and various engineering disciplines, you will provide engineering analyses and solutions to improve the system reliability and performance. The successful candidate will leverage data-driven insights to identify opportunities and lead implementation of system improvements.

This role is a core member of the Client's Air Product Support Organization (PSO) Engineering team, serving as the first line between operator/maintainer experiences and design engineering improvements or mitigations. Strong cross-functional engineering fundamentals (mechanical, electrical, software development basics) skills are essential, as well as strong technical communication and documentation skills. Your ability to translate complex system functions into digestible insights and summarize effectively with stakeholders at all levels will be critical to success in this role.

Required Skills:

• BSc/MSc in Aerospace, Mechanical Engineering, Mechatronics, Robotics, or equivalent
• Experience troubleshooting and debugging technical systems
• Experience scripting in modern program languages
• Experience in project management
• Strong communication and writing skills
• Ability to travel up to 30% of the time

Preferred Skills:

• Aviation or Aerospace experience
• Experience with drone systems
• Experience working with operations teams to resolve urgent issues
• Use of engineering project management software such as JIRA, Confluence, or other Agile tools

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.