Palliative Intake RN - Comprehensive Care

Palliative Care Intake RN

The Palliative Care Intake RN supports the Comprehensive Care team by triaging incoming referrals and assigning to appropriate clinical disciplines and providers. This position also performs triage from patient or caregiver calls and coordinates timely care with the PCP or Comprehensive Care team provider.

Full Time/Benefits Eligible

Monday-Friday - 8:00am-4:30pm

Hybrid-Must live in Central Ohio

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Review the medical record upon referral to care coordination to ensure timely, cost-effective services at the appropriate level of care, including palliative and hospice services.

Perform complete assessment of patient's current health status, including barriers to achieving optimal health, and available resources. Identify potential gaps in care based on the assessment.

Collaborate with care teams, patients, and caregivers to achieve plan of care outcomes and improve patient outcomes.

Communication with referring providers to clarify referral needs

Evaluate barriers to attainment of self-management goals and develop strategies to overcome.

Document in the medical record as indicated and designated case management tool accurately reflecting collaborative care planning, interventions and evaluation against defined targets and goals.

Triage patient or caregiver calls and coordinate timely care with the PCP or Comprehensive Care provider.

Manage Epic in-basket messages to ensure timely response to patient care needs.

Other duties as assigned

QUALIFICATIONS: Education, Licensures, Certifications & Experience

Required: 5+ years of clinical and case management experience in a hospital, home health/hospice, geriatrics, or managed care setting

Required: Active Ohio RN license

Preferred: CCM certification; bachelor's degree in nursing, or CHPN certification

Knowledge, Skills & Abilities

Work well under pressure with the ability to assess, communicate and maintain composure in stressful situations.

Must be able to work flexible hours as needed

Working knowledge of HIPAA requirements and track record of maintaining patient confidentiality

Knowledge of chronic and acute disease states in adults

Understanding of common medications used in a primary care setting including indications, dosages, and side effects

Knowledge of trends in healthcare, managed care, government payers, case management, medical management, and quality improvement

Proficient in computer software and usage including but not limited to Microsoft Office (Word, Excel, Outlook, Teams) and EHR systems (Epic preferred)

Strong analytical, organizational, and time management skills

Capability to work independently and within a team environment with minimum supervision

Ability to demonstrate work toward the progress of patient-centered goals

Aptitude to develop and maintain rapport among health care professionals within individual COPC practices

Ability to adapt to changing environment

Self-disciplined, energetic, passionate, and innovative

Proficiency in decision making and problem-solving skills while showing great attention to detail

Skillset to train or teach others while also identifying areas for process improvements

Demonstrate awareness and ability to work alongside diverse cultures and patient populations

Commitment to customer service

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.