Duckcreek Production Support Engineer

Job Description

Job Title: Duckcreek Production Support Engineer

Skills: Duckcreek, Application support, Incident management

Experience: 6+ years

Location: New York, NY (Hybrid)

Duration: Fulltime/ Contract

We at Coforge are hiring a Duckcreek Production Support Engineer with following skillset :

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• Lead L1 and L2 production support activities for Duck Creek applications.
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• Manage incident triage, ticket prioritization, issue resolution, and SLA/KPI tracking.
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• Serve as the point of contact for client engagement and stakeholder communication.
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• Coordinate with offshore teams for defect analysis, enhancement requests, and problem resolution.
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• Support transition activities in the current quarter and drive steady-state support operations.
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• Monitor application health, manage escalations, and ensure service continuity.
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• Provide functional and technical guidance across underwriting, rating, workflow, and transaction processing areas.
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Mandatory Skills:

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• Strong understanding of Duck Creek platform and P&C Insurance domain.
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• Experience in Application Support, Production Support, Help Desk, or Support Lead roles.
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• Hands-on experience with incident management, ticketing systems, and L2 triaging.
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• Excellent client-facing and stakeholder management skills.
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• Ability to lead support engagements and coordinate distributed teams.
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Preferred Skills:

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• Prior experience supporting Duck Creek Policy/Underwriting solutions.
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• Experience transitioning applications from project mode to steady-state support operations.
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