Network Support Technician

Sazerac Company Overview

Over 450 of the world’s most extraordinary brands are part of the Sazerac family, including BuzzBallz, Buffalo Trace, Eagle Rare, Fireball, Svedka, and more. We’re proud to create spirits, cocktails, and experiences for every taste and occasion for people across the globe. Sazerac Company takes pride in fostering a vibrant culture of innovation, craftsmanship, and excellence across our distilleries and operations worldwide.

Company/Location Overview

Job Overview

As a Network Support Technician at BuzzBallz, you'll help ensure employees across our facilities have reliable access to the technology and tools they need to do their best work. This role serves as a key resource for supporting connectivity, communications, and end-user technology while partnering with internal teams and external vendors to resolve issues and improve the overall technology experience.

You'll also have opportunities to contribute to company growth initiatives, including supporting multiple locations, assisting with facility integrations, and helping maintain a seamless technology environment as the business evolves. Flexibility to occasionally support business needs outside of traditional business hours, including evenings or weekends, is important.

Job Description/Responsibilities

• Support and enhance the technology systems that keep the business running, including hardware, software, communication tools, collaboration platforms, and data infrastructure, while helping drive system reliability, scalability, and continuous improvement.
• Develop and maintain the BuzzBallz technical network through the appropriate channels, collaboration and escalation. All hands on deck!
• Looking forward, supporting additional sites with global reach.

Qualifications/Requirements

Required:

• Bachelor's degree or equivalent professional experience
• At least 5 years of experience supporting network infrastructure, telecommunications, or related technology environments.
• Experience working with Cisco or similar networking technologies, with the ability to quickly learn new systems, tools, and processes.

Preferred:

• Ability to provide effective support and collaborate with employees, vendors, and stakeholders at all levels of the organization.
• Proficiency with business and productivity technologies, including Microsoft Office applications, combined with flexibility to occasionally travel and support business needs outside of traditional business hours.

Physical Requirements:

• Ability to pick up and/or move objects up to 50 pounds without assistance.

Culture and Benefits

Sazerac offers a comprehensive compensation and benefits package that includes medical, dental, vision, 401K, paid time off, and more. These benefits may varydepending on location and work type. Learn more about how we support our employees here.

Sazerac is committed to equality of opportunity without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.