Help Desk Technician
Pomeroy Technologies
Summary Under direct supervision responds to basic customer inquiries and requests. Essential Job Functions
- Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.
- Records call on account history record with results of the inquiry; initiates required confirmation.
- Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.
- High school diploma or G.E.D.
- Zero or more years of customer service or other telephone experience
- Experience working with organizational functions and personnel
- Experience working with fax machines, computer software, and telephone technology
- Experience working with and skilled in the use of help desk software
- Basic business and analytical problem solving skills
- Basic communication skills
- Ability to follow oral and written directions
- Office environment
- May require shift work
Vacancy posted 5 days ago
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