Personal Video Teller - Part Time M/W/F/S 1:00-6:00

The primary purpose of the Personal Teller I & II is to provide exceptional service to our members during each teller session. This role is responsible for processing transactions and building and maintaining strong relationships with members. ESSENTIAL DUTIES AND RESPONSIBILITIES Successfully answer sessions as presented and complete them in a timely manner, exceeding an average of 85% of sessions per hour. Consistently provide exceptional member service, achieving an average Member Experience Evaluation score of 94. Process various member transactions including deposits, withdrawals, and loan payments accurately, efficiently, and timely. Maintain confidentiality of all member information. Maintain balances at least 90% of the time, being no more than $100 off in any 12‑month period. Maintain in‑depth knowledge to answer routine to complex questions regarding products, services, policies, and procedures. Maintain knowledge and comply with all policies and procedures. Complete all required training. Proactively demonstrate the TVFCU core values of integrity, honesty, flexibility, teamwork, leadership, accountability, and strong relationships in every interaction with members. Perform other duties as assigned. QUALIFICATIONS High school diploma or equivalent; additional certifications in finance or related fields are a plus. Proven experience in customer service or sales role, preferable within the banking or credit union industry. Excellent interpersonal and communication skills, with the ability to explain financial concepts clearly and understandably; bilingual communication skills highly preferred. Exceptional problem‑solving skills and the ability to handle member concerns and complaints with professionalism and empathy. Ability to effectively interact with members and potential members in a professional manner with a demonstrated ability to achieve individual goals. Strong attention to detail and accuracy in handling financial transactions and maintaining member records. Ability to work effectively both independently and as part of a team in a fast‑paced, dynamic environment. Proficiency in using e‑mail and Microsoft Office tools. Flexibility to work weekends and/or extended hours as needed. Demonstrated commitment to providing outstanding customer service and building long‑term relationships with members. PRE-EMPLOYMENT SCREENING Verification of education, employment and other pertinent data, and eligibility to work in the United States. Criminal background check and drug screening. Pre‑employment credit check required. #J-18808-Ljbffr