Business Office Manager (Surgical Services)

POSITION SUMMARY : The Business Office Manager supervises the Patient Services staff within the surgical department of the practice. This position requires a strong leader with the ability to lead, develop, and motivate staff to ensure optimal efficiency and deliver the highest quality of patient care.

POSITION LOCATION: 7747 W Jefferson Blvd, Fort Wayne, IN 46804

ESSENTIAL RESPONSIBILITIES :

• Develop and guide staff to ensure consistency in performance and improve efficiencies.
• Coordinate patient scheduling and monitor patient flow throughout the office, ensuring timely patient services.
• Verify accuracy of data entry of patient insurance, charge entry, and payment balances on a daily and monthly basis.
• Help maintain inventory of all medications and supplies to ensure office is well stocked accordingly.
• Evaluate staff performance and provide additional training as necessary.
• Assist staff in their essential responsibilities, as necessary.
• Provide a safe, clean, organized and inviting environment for both patients and staff.
• Perform other duties and assume various responsibilities as determined by the office manager and doctor(s).

EDUCATION AND/OR EXPERIENCE :

• High school graduate, or equivalent
• Previous experience in ophthalmology is preferred.
• Previous experience with supervision is preferred.
• Previous experience in medical coding/billing is preferred.

COMPETENCIES :

• Excellent interpersonal, written and verbal communication skills
• Decisive leadership with above average judgment
• Detail oriented, self-starter, with strong organizational skills
• Able to effectively sustain multiple, simultaneous tasks
• Ability to lead, motivate, and promote a team environment
• Ability to build and maintain good rapport with the doctors, staff and patients, and handle situations with confidence, tact and resourcefulness
• Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast paced environment

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):

• Physical Activity: Standing for sustained periods of time, Talking, Hearing.
• Physical requirements: Light work.
• The worker is required to have close visual acuity to perform each activity.

PERSONAL DEVELOPMENT :

• Staff members are required to meet training expectations within the initial 90-day orientation period.
• Obtaining certification in ophthalmic field is encouraged. The company will provide assistance to all employees eligible for the Employee Career Development Program

Equal Opportunity Employer


This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.