Microsoft 365 Productivity Engineer

Role: Microsoft 365 Productivity Engineer

Job location: Alpharetta, Georgia / Cincinnati, Ohio (Onsite/Hybrid)

Employment type: Contract

Job Description:

Must Have Skills:

Strong Intune experience focused on Office deployments and hands-on administration of productivity SaaS platforms, including daily incident handling and direct user support.

Role Overview

This role will serve as a technical expert responsible for managing, servicing, and advanced troubleshooting of Microsoft Office and productivity applications across the enterprise. This role will act as a key escalation point and work closely with engineering, identity, endpoint management, and vendor support to maintain operational excellence of Office applications.

Required Qualifications:

• Productivity – A minimum of 5+ years' professional experience working with IT productivity tools (project tools, Microsoft productivity, survey tools, meeting room technologies, etc.).

Productivity:

• Work within the DWT Technical Operations function as a technical leader responsible for operations of a broad array of SaaS tools, including project tools, Microsoft productivity and Office suite, survey tools, and meeting room technologies.
• Responsible for L3 operations and systems administration for project tools including Smart Sheets, Miro, and Aha!
• Responsible for L3 operations and systems administration for Microsoft productivity tools, including Microsoft Office, Microsoft Visio, Microsoft Whiteboard, Microsoft ToDo, Microsoft Viva Engage, Microsoft Viva Insights, and Microsoft Planner.
• Responsible for L3 operations and systems administration for survey tools, including Slido and SurveyMonkey.
• Responsible for L3 Operations and Systems Administration for meeting room technologies, including iOffice Team and Teams Rooms Panels
• Technical accountability over the operational stability of DWT productivity platforms, tools & services.
• Maintain a solid understanding of a complex productivity ecosystem, which has several integrations into other systems, including but not limited to security tools, identity platforms, authentication systems, internal operational tools, and other systems.
• Work to transition productivity services cross-tenant, providing support for the separation management office to ensure seamless transitions to the client's platform.
• Owning the tools required to manage productivity systems includes admin consoles, including the M365 admin portal for managing Microsoft productivity services; identity management and delegated administration tools to manage groups and objects; and Microsoft PowerShell for automated administration.
• Act as the technical escalation point within the internal Systems Administration team for complex issues and advanced troubleshooting for DWT productivity tools and integrated systems.
• Perform platform monitoring, maintenance, and management across the entire ecosystem of Client’s productivity-related services.
• Responsible for managing, tracking, testing, and pushing out Microsoft Office product and security updates, ensuring the entire organization is on the correct channel and version.