Service Advisor

Service Advisor

As a fast growing dealership, we are expanding our shop to handle the increase in work. We are in need of a Service Advisor who understands the importance of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career opportunity. Put your people skills to work for us and find out more now.

Responsibilities

• Greet service department customers promptly and courteously attitude is everything!
• Listen to customer and clearly translate repair needs to techs
• Utilizing Tablet and software advise customers of additional services, utilizing current technology with high integrity
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Maintain Extremely high Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

In addition to career-long personal development, our associates enjoy a number of benefits, including;

• Paid Vacation
• We offer Healthcare benefits for our employees
• Vision and Dental Insurance
• Employee discounts for vehicle purchases and repairs

Job Type: Full-time

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program

Day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed