Experienced Service Advisor - Fred Haas Toyota World

Experienced Service Advisor – Fred Haas Toyota World Fred Haas Toyota World is seeking a highly motivated and customer-focused Experienced Service Advisor to join our team. This role is responsible for providing exceptional service to customers by effectively communicating their vehicle needs, coordinating repairs, and ensuring a seamless service experience. Job Responsibilities Greet customers promptly and professionally, assessing their vehicle service needs. Advise customers on recommended maintenance and repair services based on manufacturer guidelines and vehicle condition. Prepare detailed repair orders, clearly documenting customer concerns and technician findings. Communicate repair progress and estimated completion times, keeping customers informed throughout the process. Provide accurate cost estimates and explain repair options to customers in an easy‑to‑understand manner. Coordinate with service technicians and parts department to ensure timely completion of repairs. Maintain up‑to‑date knowledge of Toyota service procedures, warranties, and recalls . Ensure all work is completed in compliance with manufacturer and dealership policies . Build strong relationships with customers, promoting repeat business and high customer satisfaction. Handle customer concerns professionally and resolve issues to ensure a positive service experience. Meet or exceed service department sales and customer satisfaction goals . Requirements Automotive dealership service advisor experience is required . Strong understanding of vehicle maintenance, repair procedures, and service sales . Experience working with Toyota vehicles is a plus. Excellent customer service, communication, and problem‑solving skills . Ability to work in a fast‑paced, high‑volume service department . Proficiency with DMS and service scheduling software (Reynolds & Reynolds, CDK, Xtime, etc.) . Strong attention to detail and ability to multi‑task effectively. Valid driver’s license with a clean driving record . Education and Experience High school diploma or equivalent required ; additional automotive or business training is a plus. Minimum of 2-3 years of service advisor experience in a dealership setting . Physical Demands While performing the duties of this job, the employee is regularly required to stand . The employee frequently walks, uses hands to handle or feel, reaches with hands and arms, and communicates with customers and team members . Occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl . Must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds . Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus . This is a great opportunity to join Fred Haas Toyota World and be part of a professional, customer‑focused service team. #J-18808-Ljbffr Fred Haas Companies