Merchant Onboarding Specialist

MerchantOnboardingSpecialist AlternativeHorizonsGroup|WestPalmBeach,FL(On-Site) Pay: $70,000–$75,000peryear Type: Full-time AboutAlternativeHorizonsGroup Wedon'tjustprocesspayments.Weprotectbusinesses.Ifyou'rethekindofpersonwhorunstowardproblemsinsteadofaroundthem,keepreading. TheOpportunity WeneedaMerchantOnboardingSpecialisttoowntheprocessfromthemomentamerchantsays"yes"throughprocessorapproval.You'llrunliveonboardingcallswithbusinessowners,collectandvalidatebusinessdocuments,prepareandsubmitapplicationstoprocessorpartners,andmanagetheunderwritingprocessuntilthemerchantisapprovedandreadytogolive. Thisisthehighest-leverageroleinthepipeline.Everydealthatstallsbetweencommitmentandapprovalisrevenuethatdiesonthevine.Yourspeed,accuracy,andmerchantcommunicationdirectlydeterminehowfastwedevelop. Youarenotinsales.Youarenotincustomerservice.Youarethebridgebetweenamerchant'sverbalcommitmentandtheirfirstlivetransaction.Youownthatbridge. WhatSuccessLooksLike First30Days(YouWatch,WeDo) Shadow15-20liveonboardingcallstolearntheprocess,thesystems,andthemerchanttypes.Studythegoldstandardcallrecordings.Learnthedocumentrequirementsbyentitytype(LLC,corporation,soleproprietorship).GetcomfortablewithOnboardingHub,IRISCRM,andPandaDoc.Submityourfirst3-5applicationswithoversight.Givedailyend-of-dayreportscoveringwins,challenges,andwhatyou'dimprove. 60Days(WeDoTogether): Handleroutineonboardingcallswithoversightandpost-callreview.Independentlyprepareandsubmitcleanapplicationpackagesforstraightforwardmerchants(single-ownerLLC,standardhemp/CBD).Managestipulationresponseswithminimalguidance.Beginhandlingyourownfollow-upcadenceforoutstandingdocuments.Process8-10merchantapplicationsend-to-end. 90Days(YouDo,WeWatch) Independentlyrunonboardingcallsforallstandardmerchanttypes.Submitcleanpackageswithnooversightneeded.Handleunderwritingliaisonworkindependently.Knowwhentoescalate(complexentitystructures,unusualcompliancesituations,pricingquestions)andwhentosolveityourself.Process12-15merchantapplicationspermonth.Contributetoprocessimprovement—ifyoufindagap,youdocumentitandproposeafix. CoreValues Thesearen'twalldecorations.They'rehowweoperate,howwehire,andhowweevaluateperformance. RunThroughTheStorm Whenobstaclesappear,wechargeforward—notaroundthem.Wefacechallengeswithanunshakeablebeliefthatsolutionsexist,andwehavethetenacitytofindthem.Weembrace"we'llfigureitout"asarealstrategybecauseitisone. OwnYourOutcomes. Wetakefullaccountabilityforattitude,effort,andpreparation.Whensomethinggoeswrong,wefocusenergyonsolutions,notcircumstances.Wefollowthe1-3-1rule:whenyoubringaproblem,bringthreepossiblesolutionsandyourrecommendation.Wedon'tdumpproblemsonotherpeople'sdeskswithouthavingtriedtosolvethemfirst. CompoundValue: Everyinteractionmakestherelationshipstronger.Everyproblemsolvedbecomesdocumentedknowledge.Everyclientsuccessbecomesproofforthenextclient.Wedon'tjustprocesstransactions—wecompoundvalueformerchants,fortheteam,andforourselves.Excellencescalesthroughsystems,notheroics.Ifyousolveitonce,documentitsonobodyhastosolveitagain. GrowthPath JuniorMerchantOnboardingSpecialist -Learntheprocess,masterthesystems,buildaccuracy. MerchantOnboardingSpecialist -Owntheprocess,handleallmerchanttypesindependently. SeniorMerchantOnboardingSpecialist -Trainnewhires,handlecomplex/high-valuedeals,optimizeprocessorrelationships. MerchantOperationsManager -Overseeboardingandpost-approvaloperationsasthecompanyscales. Everyhirematters.Everyrolehasacleargrowthpath.Weinvestincontinuouslearningbecauseyourceilingisourceiling. CompensationandBenefits BaseSalary: $70,000–$75,000peryear(dependingonexperience) Benefits: 10dayscombinedPTOandsickleaveperyear Birthdayoffwhenitfallsonascheduledworkday Averageof17company-designatedholidaysperyear 3weekspaidmaternity/paternityleave Tax-freehealthreimbursementupto$6,450/year(individual)or$13,100/year(family)towardthehealthplanofyourchoice. 401(k)with100%companymatchupto4%ofcompensation(eligibleafter90days,immediatevesting) On-siteroleindowntownWestPalmBeach InterviewProcess Wemovefast.A-playersdon'tstayonthemarketlong,andneitherdowe. Interview1:VideoScreening(30minutes) —We'lltalkaboutyourbackground,howyouhandleproblems,andwhetheryourwiringmatcheswhatweneed. Interview2:In-PersonTechnicalAssessment(30minutes) —You'llworkwithrealdocumentsandshowushowyouthink.Notrickquestions—justattentiontodetailandprocessthinking. Interview3:In-PersonCultureandValues(30minutes) —Meettheteam,talkaboutwhatyou'rebuilding,andmakesurethisistherightfitforbothsides. WorkLocation: Inperson,WestPalmBeach,FL Compensation: $70,000 - $75,000 yearly Responsibilities: WhatYou'llOwn LiveOnboardingCalls(TheCoreoftheJob) You'llrun30-60minutevideocallswithmerchantswhereyouwalkthemthroughtheentireapplicationprocessinrealtime.Youcollectdocuments,reviewthemforaccuracy,pre-filltheapplication,getitsigned,andsubmittotheprocessor—ideallyallonthesamecall.Thesecallsarethesinglehighest-leveragetouchpointinthepipeline.Awell-runcallgetsamerchantfromcommitmenttosubmissioninunderanhour.Adisorganizedcallcreatesweeksofback-and-forth. DocumentCollectionandValidation ArticlesofIncorporation,EINletters,operatingagreements,bankstatements,processingstatements,driver'slicenses,hemplicenses,CertificatesofAnalysis—you'lllearnwhateachoneis,whyitmatters,andhowtospotproblemsbeforetheycausedelays.Themostcriticalskill:ensuringthelegalbusinessnamematchesexactlyacrosseverydocument.Onemismatchcancauseatwo-weekdelay. ProcessorSubmissionandUnderwritingManagement: You'llpreparecleanapplicationpackagesandsubmitthemtoprocessorpartners.Whenunderwriterscomebackwithquestionsorrequestsforadditionaldocuments(andtheywill),you'retheliaison—gettingwhat'sneededfromthemerchantandrespondingtotheprocessorpromptly.Yourgoal:95%first-time-rightsubmissionrate. MerchantCommunicationThroughout You'rethemerchant'sprimarypointofcontactfromtheonboardingcallthroughapproval.Yousetexpectations,followuponmissingitems,andkeeptheprocessmoving.Merchantsintheindustriesareoftenanxious—they'vebeenburnedbyprocessorsbefore.Yourjobistomakethemfeelsupported,nothassled. Qualifications: WhoThrivesHere Peoplewhosolveproblemsbeforeescalating. Ifsomethinggoeswrong,yourfirstinstinctistofigureitout—notsendfiveSlackmessagesaskingwhattodo.Youbringsolutions,notjustproblems. PeoplewhoareexcitedaboutAI. WeuseAItoolseverysingledaytomovefaster,catcherrors,andeliminatemanualwork.IfyouthinkAIisathreattoyourjob,thisisn'ttheplace.IfyouthinkAImakesyou10xmoreeffective,let'stalk.YoushouldhaveapointofviewonhowAIischangingoperationswork—andyoushouldbeusingitalready. Detail-obsessedoperators. Youcatchthemissing"LLC"inalegalname.Younoticewhenavoidedcheckdoesn'tshowaroutingnumber.Youspotadatethatdoesn'tmatchacrosstwodocuments.Thisisn'toptional—it'stheentirejob. Peoplewhohandlechangewithoutfallingapart. We'reastartup.Processeschange.Toolschange.Requirementschange.Thepersonwhothriveshereseeschangeasanopportunitytoimprove,notareasontopanic. Calmcommunicatorsunderpressure. Youcanguideananxiousbusinessownerthroughastackofpaperworkwithoutmakingitfeellikeaburden.Youmatchyourtonetothepersoninfrontofyou—professionalwithexecutives,patientwithfirst-timefounders,efficientwithbusyoperators. Peoplewhoshowup. Deadlinesaresacred.Ifyousay2pm,it'sdoneby2pm.Ifyousayyou'llfollowuptomorrow,youfollowuptomorrow.Reliabilityisthefoundationofeverythingelse. WhoWon'tFit Anyonewhoneedsexternalmotivationtoperform.Peoplewhoblamecircumstancesinsteadofcontrollingwhattheycan.Individualswhotakefeedbackpersonallyinsteadofusingittogetbetter.Peoplewhoresistnewtoolsornewwaysofworking.Detail-averseindividualswhofrequentlymakesmallmistakesindocuments.Thosewhokeepknowledgesiloedinsteadofcompoundingitfortheteam.Peoplewhoescalateeverysmallissuewithoutattemptingtosolveitfirst. About Company AHGPayisthepaymentprocessingpartnerforbusinessesthatthetraditionalsystemrejects.Weservemerchantsinhemp,wellness,andemergingindustries—thebusinessesthatStripefreezes,andSquareshutsdownwithoutwarning.Wegetthembackonlineandkeepthemthere. We'reasmall,high-performingteamindowntown WestPalmBeach. WeuseAIeverydaytomovefasterthancompaniestentimesoursize.Everyrolehasadirectimpactonrevenue.Everypersonisbuildingsomethingthey'llbeproudof. OurCoreValues: RunThroughTheStorm (faceobstacleshead-on) OwnYourOutcomes (controlthecontrollables) CompoundValue (documenteverything,scalethroughsystems). Ifthatresonates,wewanttotalktoyou. #WHGEN2 Compensation details: 70000-75000 Yearly Salary PI54ffec2fd2d3-37344-41284315