Data Center Technician I

The Data Center Technician I is a 24x7x365, market-based position responsible for providing physical and Level II technical support to Flexential customers and resources. A solid understanding of Facilities infrastructure, Windows operating systems, PC troubleshooting and management applications is required. Data Center Technician I's must be able to demonstrate the ability to represent Flexential both professionally and technically during interactions with customers and internal resources in a calm and professional manner. Key Responsibilities and Essential Job Functions Establish and maintain strong customer relationships by prioritizing satisfaction and professionalism; respond to customer phone calls and emails promptly and effectively. Monitor and troubleshoot technical issues and alarms with Flexential Infrastructure. Comfortable with following ERP and escalating to engineering staff in a fast-paced data center environment. Perform physical security walkthroughs, administration of security sign-in and badging procedures for all colocation customers, visitors, third parties and escorting them to designated work location while adhering and enforcing established company security standards. Track and document time spent on tasks and support cases including customer installations, site expansions, outages, and remote hands activities. Ensure accurate entry of Cap Labor on timesheets and timely completion and submission of all timesheets. Accurately follow Flexential Cabling Standards. Execute standard operational tasks including auditing, documentation, and report completion under guidance from senior team members. Accurately follow instructions for hardware installations, maintenance requests, and ticket updates within ServiceNow and other systems. Always maintain data center cleanliness and organization, including inventory of tools and equipment, and support shipping/receiving processes. Work a common hardware upgrade/replacement request. Identify information given during more complex requests as outlined by the remote hands product. Perform common maintenance/PRJTASK requests after receiving guidance/walkthrough from a local project coordinator. Identify physical layer problems through testing of cables (cables are properly seated, confirming power supplies are plugged in, power strip has power, etc.). Install hardware in a cabinet according to Flexential best practices. Understand OpsDB functionality. Install, label, and document power installed into customer cabinets. Can articulate process for ordering of PDUs, cable, and cabinets. Install, label, terminate, test and troubleshoot cabling consistently. Document CLX entries. Follow safety and fiber cleaning protocols. Read, understand and perform LOA verification. Support site safety and emergency readiness efforts by participating in walkthroughs and learning protocols. Maintain SLA compliance across assigned tasks. Document shift activities and complete handoffs to ensure continuity of operations. Learn and apply Technical Operations best practices, seeking guidance from DCT II and III team members. Demonstrate reliability and flexibility in supporting 24x7x365 operations, including working varied shifts as needed. Perform other duties as assigned, contributing to a high-performing, collaborative, and resilient data center environment. Required Qualifications Strong verbal and written communication skills. Understanding of Windows and Microsoft operating systems. Must be a self-starter, reliable and dependable. Excellent verbal and written communications skills. Strong attention to detail, making and keeping commitments and meeting deadlines. High school diploma or equivalent. 0-4 years of experience working within an IT or Data Center Support environment. Running Cable/Climbing Ladders. Effectively respond to critical infrastructure emergencies. Network/Power Monitoring. Candidates must have reliable transportation. Ability to learn quickly and apply new knowledge and skills. Assess situations and escalate accordingly, following internal procedures. Preferred Qualifications 1 year of experience working within an IT or Data Center Support environment. Previous NOC/SOC/IOC experience and/or data center experience. Some familiarity with DS1, DS3, Ethernet and dark fiber circuits. Experience with data center infrastructure such as generators, UPS, DC Plant, HVAC, Fire suppression systems, and ability to read electrical diagrams. Familiarity with basic hardware troubleshooting tasks, replacing hard drives, memory and motherboards. Knowledge of Windows operating systems both PC and server-side. Physical Requirements Ability to climb ladders and work aloft. Ability to work in hot and cold temperature environments. Ability to maneuver pallet jacks. Ability to lift up to 50 lbs. Ability to pull and install cabling. Limited travel may be required. Base Pay Range The hourly salary offered for this position is estimated to be $21.00 . However, the actual pay range depends on each candidate’s experience, location, and qualifications. This position has the following safety hazards: Benefits of working at Flexential Medical, Telehealth, Dental and Vision 401(k) Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) Life and AD&D Short Term and Long-Term disability Flex Paid Time Off (PTO) Leave of Absence Employee Assistance Program Wellness Program Rewards and Recognition Program Benefits are subject to change at the Company's discretion. At this time, we are only able to employ individuals who reside and perform work in states where the company is authorized to do business and maintain employment registrations. We are currently unable to consider applicants who reside or will perform work in the following states: Alaska, Alabama, Delaware, Hawaii, Iowa, Kansas, Louisiana, Maine, Maryland, North Dakota, Rhode Island, South Dakota, Wisconsin, Wyoming, Washington DC. Employees hired into Atlanta-area positions may be required to work onsite at least 30 hours per week, depending on business needs, role requirements, and assigned work location. Onsite expectations will be discussed during the hiring process. Applicants must be legally authorized to work in the United States and must reside in a state where the company maintains employment eligibility at the time of hire and throughout their employment. State eligibility may be subject to change based on business needs and regulatory requirements. Flexential participates in the E-Verify program. EEOC Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Flexential Corp.’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. #J-18808-Ljbffr Flexential