Senior Service Technician, Labs

About the Team DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last‑mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you! About the Role You will be a fundamental and experienced member of the Service Operations team at DoorDash Labs. You will complete more advanced diagnostic and repair work to maximize uptime, supporting our overall fleet utilization goals. You will report to the Associate Operations Manager, Service Operations, in our DoorDash Labs organization. This is an on‑site role with expectations of 100% in‑office in Mesa, AZ. You’re excited about this opportunity because you will… Execute any Senior Service Technician task and: Diagnose complex, intermittent, or unusual faults in robotic systems, modular components, and support vehicles, often requiring advanced troubleshooting techniques and interpretation of complex data Perform advanced repairs, including component‑level troubleshooting and fixes on intricate electrical systems, control units, and associated hardware, with minimal supervision Interpret complex technical manuals, schematics, and diagnostic flowcharts to guide troubleshooting efforts Meticulously document complex diagnostic processes, root cause hypotheses, non‑standard troubleshooting steps, repair details, and component failure information in the service management system, contributing potential updates to the knowledge base Provide technical guidance, mentorship, and on‑the‑job assistance to Level 2 Technicians for challenging tasks Work independently to manage and prioritize assigned workload effectively Calibrate, configure, and maintain specialized diagnostic tools and test equipment We operate 7 days a week, 16 hrs a day to support Robot Operations. Once training is completed, reassignment to shifts including weekend or evening hours may be required with notice of 2 weeks or more. We’re excited about you because you have… 4+ years of service work experience Curiosity and an inclination for all things mechanical and repair Strong communication and documentation skills Prior experience in vehicle or fleet service (especially for electric or autonomous vehicles), robotics, or aircraft is a major plus Experience with JIRA, MaintainX, and other service tools and systems is a major plus Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection. #J-18808-Ljbffr Dormont Manufacturing Co