Supervisor, Loss Mitigation Finalization

POSITION SUMMARY:

Supervise a team of Finalization Specialist to achieve maximum performance and ensure compliance objectives are met in for the finalization, post-closing, and reporting processes related to Loan Modifications (“MOD”) and/or Partial Claims (“PC”). Work on various projects for the Department related to reporting, change management, compliance, quality assurance/quality control, and vendor/third party communication. Perform all duties in accordance with Company guidelines and applicable federal, state and local regulations. The target starting pay for this fully remote position is $70-$90k/yr.

WHAT YOU’LL DO:

• Carries out Supervisor responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; monitoring performance, rewarding, and disciplining employees; and addressing complaints and resolving problems.

• Request timeline extension variances from applicable insurer/agency as needed to ensure compliance to program requirements.

• Manage employees in such areas as workout technique, account recognition and customer service.

• Supervise the processing and completion of all MOD/PC reversal requests received.

• Troubleshoot and correct all systematic errors related to MOD/PC.

• Supervise the verification of PC amounts and posting ticket submissions to Cashiering Department

• Work with Client Relationship Managers to validate terms and secure PC Funds from prior servicers as necessary.

• Supervise and validate the closing out of terms within investor portals as necessary for FNMA and FHLMC workouts.

• Prepare reports and track results and trends within the Loss Mitigation Department.

• Oversee daily team operations; provide guidance and direction in daily workflow and volume.

• Communicates to the group the daily work goals, expectations, and any policy and/or process changes.

• Monitor employees on quality control guidelines and job performance through group training, one on one interaction and role play.

• Minimal travel supporting business operations may be required.

• Supervise the finalization of all MOD/PC workouts in LoanServ, which includes providing investor reporting summary data.

• Prepare, manage, and send Month End Reports for MOD/PC to Senior Leadership, Default and Investor Reporting Departments and Loss Mitigation Operations Management.

• Perform other projects and duties as assigned.

WHAT YOU’LL NEED:

• Knowledge of Microsoft Suite at an intermediate level preferred.

• Ability to interact with mid-level and senior management as an advisor on projects as well as be considered a business level subject matter expert (“SME”). Ability to make decisions that have significant impact on the department’s credibility, operations and services.

• Ability to organize and prioritize work schedules of others on long-term basis.

• Ability to compute, analyze and interpret complex statistical data and/or to develop forecasts and computer models for strategic planning.

• Ability to make informal presentations, inside and/or outside the organization and speak in front of groups.

• High school diploma or equivalent required; college degree preferred.

• Five (5) years of mortgage servicing experience.

• Four (4) plus years of loss mitigation or document recording experience required.

• Knowledge of, FHA, VA, USDA, FNMA, FHLMC and Ginnie Mae Loss Mitigation document requirements, deliverables, and timelines required.

• Two-plus years of supervisory or management experience preferred.

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit:

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.