Retail Sales Associate (Seasonal)

Job Mission Retail Sale Associates ensure our retail stores operate smoothly and provide exemplary customer service. Educated with expert product knowledge, they utilize proper selling techniques to assist customers throughout every step of the transaction process, always positively representing the New Balance brand. Major Accountabilities Provide customer service using proper selling techniques, product knowledge, and the GUEST service model. Greet and make customer contact. Understand the customer’s needs. Educate the customer on product features and benefits. Solve any customer problems/answer any questions. Transact the sale through suggestive selling, multiple selling, and effective closing. Correctly measure and fit customers with appropriate NB product. Inform customers about any promotions running. Keep the floor always looking its best – neat, organized, and well stocked. Make sure items are labeled and price marked properly. Protect products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc. Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses. Requirements for Success Must be 18 years of age or older. People‑oriented, friendly and enthusiastic. Past retail experience preferred, but not required. Strong customer service and verbal communication skills. Demonstrated ability to flourish in a team environment. Familiarity with cash register functions. Ability to quickly perform basic math. Willingness to work a flexible schedule that may include weekends and holidays. Physical ability to lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods; climb ladders occasionally; climb and descend stairs frequently. Pay Range (Settlers, Green, NH Retail Only) $12.80 – $16.00 – $19.20 hourly (actual base pay varying based upon relevant experience, time in role, internal equity, geographic location, and more). Benefits Medical, dental, vision, life insurance, and 401K options for full‑time associates. Non‑traditional perks: online learning and development courses, tuition reimbursement, $100 monthly student loan support, mentorship programs. Yearly $1,000 lifestyle reimbursement, 4 weeks of vacation, 12 holidays, generous parental leave. Medical, dental, vision, and associate discount for temporary associates. 401k, short‑term disability, $300 yearly lifestyle reimbursement, and associate discount for part‑time associates. Equal Opportunity Employer New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service member, veteran, or other protected class. #J-18808-Ljbffr