Customer Solutions Associate-Order-to-Cash

Job Description

Job Description

Position Overview

We are seeking a Customer Solutions Associate to serve as the primary point of contact for customers throughout the Order-to-Cash (O2C) process . This role will manage customer orders, resolve supply chain and fulfillment issues, and coordinate with internal teams to ensure orders are processed and delivered efficiently.

Key Responsibilities

• Monitor and manage customer orders from order capture through fulfillment, delivery, and billing.
• Identify and resolve order issues within established SLAs.
• Review open orders and coordinate with customers and internal teams to resolve blocked orders.
• Optimize orders for logistical efficiency, including grouping and splitting orders when appropriate.
• Communicate with customers regarding out-of-stock, allocation, transportation, warehouse, and delivery issues .
• Partner with Order Fulfillment, Logistics, Transportation, Warehouse, Sales, and Billing teams to resolve issues.
• Provide customers and internal stakeholders with visibility into order status.
• Identify root causes and apply appropriate reason codes.
• Escalate issues based on established criteria.
• Participate in process improvement initiatives and operational review meetings.
• Support billing issue resolution when customer communication is required.

Qualifications

• Undergraduate degree strongly preferred.
• 2–4 years of experience in Supply Chain, Order Management, Customer Fulfillment, Distribution, Inventory Management, Transportation, or Demand/Supply Planning.
• Strong customer service and communication skills.
• Excellent analytical and problem-solving abilities.
• Strong decision-making and organizational skills.
• Proficiency with Microsoft Office, especially Excel .
• SAP, BW, and Business Objects experience preferred.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently with minimal supervision.
• Flexibility to support different customer schedules/time zones when required.

Apolis is in an effort to help promising individuals realize their dreams by helping them build their careers and lives. We believe in promoting a culture of kindness, diversity, opportunity, and support. If we can’t help you, we will find someone who can.
Our growth is the product of over 30 years of experience in analyzing our clients’ needs and evolving our approach to IT and consulting solutions.

Company Description

Apolis is in an effort to help promising individuals realize their dreams by helping them build their careers and lives. We believe in promoting a culture of kindness, diversity, opportunity, and support. If we can’t help you, we will find someone who can.\r\nOur growth is the product of over 30 years of experience in analyzing our clients’ needs and evolving our approach to IT and consulting solutions.