District 8 Constituent Service Rep I

Job Summary

Under general supervision, performs constituent service activities for the Council district office. Provides general information and assistance to the public, City departments and other agencies. Works with individuals, advocacy groups and other associations to provide general information or referrals for City services. Exercises no supervision. This position is a "unclassified" position and has no disciplinary appeal rights to the Municipal Civil Service Commission. This position is likewise subject to at-will employment status and can be terminated at any time for any reason. Work Location City Hall, 100 Military Plaza, San Antonio, TX 78205. Work Schedule 7:45 a.m. - 4:30 p.m.; Monday - Friday, nights or weekends

Essential Job Functions

• Proactively works in the community to help identify concerns or issues.
• Acts the initial point of contact between the elected official and community residents concerned with issues arising within the district and/or City.
• Drafts responses to resident concerns and/or questions relating to governmental operations; forwards inquiries to appropriate City Department when necessary; and works to ensure resolution to include closing the case.
• Educates community members and representatives of various interest groups on general policy and makes appropriate referrals for policy interpretation as necessary.
• Assists in facilitating meetings and events for the council district.
• May attend meetings with City Council, City staff, neighborhood associations, other community groups or individuals and organizations as required. These meetings and events may include some evening and weekend work.
• May conduct site visits for resident concerns or participate in community outreach activities.
• May aid in research as assigned.
• Performs related duties and fulfills responsibilities as required.

Job Requirements

• High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).
• Bilingual in English and Spanish is preferred.
• Councilmembers retain the discretion to evaluate and consider all submitted applications.

Knowledge, Skills, and Abilities

• Knowledge of City structure, services, and processes.
• Knowledge of the respective Council district, its' resident composition, and current trends and developments.
• Skill in operating a personal computer, related applications, and the use of electronic resources.
• Ability to utilize tact and discretion when interacting with other Council Offices, constituents, community groups, and the public.
• Ability to provide excellent customer service and problem solving skills.
• Ability to ability to work calmly in the presence of constituents who may express frustration or hostility.
• Ability to maintain effective working relationships.
• Ability to communicate clearly and concisely.
• Ability to maintain professional demeanor and appearance.
• Ability to perform all the physical, intellectual, and analytical requirements of the position including decision making with or without reasonable accommodation.

Benefits Information

The City of San Antonio (CoSA) strives to provide a competitive compensation and benefit package to attract and retain a highly skilled workforce. To accomplish this, CoSA offers subsidized health care benefits for active and retired employees, paid disability benefits, paid life insurance, as well as automatic participation in a pension program which is currently matched two to one. For more detailed information, please visit the following link to view Benefits offered by the City of San Antonio:

• Part-Time, Temporary, and non-City positions are not eligible for CoSA Benefits.
• Holiday and Leave benefits for Pre-K 4 SA positions may be different than what is listed at the above link.

Additional Information

The City Of San Antonio is an Equal Opportunity/Reasonable Accommodation Employer. This means that the City does not discriminate on the basis of race, religion, sex (gender), age, disability, national origin, genetic information, or sexual orientation. All individuals are encouraged to apply and compete for jobs with the City of San Antonio.

If you require assistance at any stage of the application process due to a disability, please contact the Human Resources Department so that accommodations may be made to meet your needs. Our telephone number is View phone number on click.appcast.io and our fax number is View phone number on click.appcast.io.