Customer Service Call Center Specialist

Contractor Opportunity: Customer Service Service Associate (On-Site) Location: Onsite – San Antonio, TX. Engagement Type: Contractor via Third-Party Supplier. Contracting Entity: Accenture. Supplier of Record: BCforward. Start Date: 8/3/2026. Duration: 6 months with potential for extension. About the Role We are seeking qualified contractors to fulfill the role of a Customer Service Center Associate who communicates with clients and assists with general program questions. This on‑site opportunity is open to individuals located in San Antonio, TX and/or surrounding areas. Contractors will be engaged and paid by a third‑party payroll supplier, BCforward, which will serve as the employer of record for tax and compliance purposes. Key Responsibilities Core Duties Reviews and evaluates client information such as paystubs and other documentation to determine eligibility for monthly reimbursement. Contacts PA members to request necessary information when a change is identified, or when a document received is not valid. Responds to incoming calls from clients and/or employers. Observes professional standards of conduct, including attendance, professional behavior and dress code. Develops and maintains professional business relationships through verbal and written communication with team members, employers, and Premium Assistance members. Identifies and communicates process improvements. Multitasks to prioritize work and work under time constraints. Experiences critical thinking and problem solving. Works with multiple personnel under minimal supervision. Completes or exceeds daily goals – assists management with escalations. Assists with training new agents. Performs other duties as assigned. Deliverables or Project Scope Ensures accurate and timely eligibility determinations for Premium Assistance cases. Meets or exceeds daily productivity goals and assists with escalations as needed. Supports process improvements and contributes to training new team members. Maintains compliance with professional standards. Collaboration Tools or Platforms Case Management Software for documentation review and case tracking. Microsoft Office Suite for communication and collaboration, task reviews and updates. Qualifications High School Diploma or GED equivalent. Minimum of 1 year experience in customer service and/or contact call center experience. Minimum of 1 year experience with Microsoft Office. Preferred Qualifications Ability to manage workflows and prioritize tasks effectively. Bilingual (Spanish). Exceptional interpersonal skills for building professional relationships. Experience in critical thinking and process improvement initiatives. Strong attention to detail. Must be able to work with minimal supervision. Additional Information / Requirements Must be comfortable handling confidential information and maintaining compliance with company policies. Basic computer applications and data entry skills. Schedule / Operating Hours Monday through Friday. 8‑hour shift per day between the hours of 7:00 AM to 4:00 PM CST. Benefits BCforward offers a market competitive suite of benefits including major medical, HSA, dental, vision, employer‑provided group life, voluntary life insurance, short‑term disability, long‑term disability, and 401k. For more information on our benefits, visit Compensation Disclosure California – $21 – $27 hourly. Colorado – $19 – $24 hourly. Cleveland, OH – $17 – $22 hourly. District of Columbia – $22 – $28 hourly. Illinois – $19 – $24 hourly. Maryland – $21 – $26 hourly. Maine – $18 – $23 hourly. Massachusetts – $22 – $27 hourly. Minnesota – $19 – $24 hourly. New York – $22 – $28 hourly. New Jersey – $21 – $27 hourly. Virginia – $20 – $25 hourly. Washington – $23 – $29 hourly. Drug‑Free Workplace Accenture maintains a drug‑free workplace. Engaging in illegal activities, including drug abuse, may result in termination or other appropriate action. The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in the workplace is strictly prohibited. Equal Employment Opportunity Statement Accenture believes that no one should be discriminated against because of their differences. All decisions regarding contractor engagement shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by applicable law. Accenture is an EEO and affirmative action supporter of veterans and individuals with disabilities and is committed to providing veteran engagement opportunities. Accenture is committed to fostering an inclusive environment and ensuring equal opportunity for individuals with disabilities or religious observations. If you are hired to perform services as a contractor for Accenture, you may request reasonable accommodations through the supplier, which will coordinate with Accenture as needed to support your ability to perform essential job functions. #J-18808-Ljbffr Accenture