Field Service Engineer - Boston, MA

Field Service Engineer

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Molecular Devices, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Join Molecular Devices and help drive scientific discovery for life science customers in academia, biotech, pharma, and government. Our automated and AI-enabled technology empowers researchers to tackle complex questions and gain deep insights, accelerating the development of safer, more effective therapeutics. As part of our team—rooted in collaboration, authenticity, and innovation—you'll ultimately contribute to groundbreaking science that enhances lives globally and shapes a healthier future for all.

The Field Service Engineer is responsible for providing an exceptional customer experience through great communication, solid problem-solving ability, and a positive attitude.

This position reports to the Sr. Field Service Manager of the Northeast field service team and will be a fully remote role, supporting our customers in the greater Northeast US states. The ideal candidate is located within one hour of central Boston, MA.

In this role you will have the opportunity to:

• Proactively manage customer accounts, while building and fostering positive and professional relationships with both external and internal customers
• Propose process improvements that improve internal and external customer processes
• Manage a diverse technical product portfolio

The essential requirements of the job include:

• Associates degree with a minimum of one years' experience in a technical customer facing role. We will consider trade school or appropriate industry experience of equivalent complexity as a field service engineer.
• Strong communication skills utilized in a professional manner
• Advanced troubleshooting, problem-solving and repair skills with strong attention to detail

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel daily throughout the Northeast, with 30% overnight travel as business demands
• Must have a valid driver's license with an acceptable driving record
• Ability to lift, move or carry equipment and tools up to 50lbs

It would be a plus if you also possess previous experience in:

• Bachelor's degree in engineering, Biology, or related field
• Previous experience with a customer facing role
• Previous experience managing a diverse product portfolio

Molecular Devices, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job.

At Molecular Devices we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Molecular Devices can provide.

The hourly range for this role is $40.50-41.75/hr. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.