Front Desk Agent - $17/hour

Front Desk Agent Job Details Job Location: The Clocktower Hotel At Century House LLC – Cohoes, NY 12047 Salary Range: $17.00 - $17.00 Hourly Job Shift: Any Job Category: Hospitality - Hotel COME AND JOIN OUR AMAZING TEAM! Most positions do require weekend and holiday availability. Benefits Paid Time Off 401(k) Investment Referral Bonus Associate Development Plan Opportunities Internal Promotion Opportunities Medical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options available to Full-Time associates Associate Travel Program Discounts Duties Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates, prepares for group check‑in and check‑out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift. Checks guests out of the hotel; processes customer payments according to established policies and procedures. Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction. Resolves guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests. Books guest reservations or coordinates with reservation center. Handles departmental accounting of moneys, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank. Issues, controls and releases guest safe‑deposit boxes. Qualifications High school diploma or equivalent (preferred). Typing and computer aptitude. Interpersonal skills; reading, writing, mathematical abilities, including basic math. Physical ability to speak/hear on the phone, read/write/type, lift and carry, reach overhead, push and pull, bend, and walk stairs, with a significant portion of the workday standing up. Able to work a flexible schedule. #J-18808-Ljbffr