Operations Associate, Baltimore

Operations Associate, BaltimoreGopuff is the go-to instant commerce platform, fulfilling consumers' evolving, everyday needs. With an unmatched assortment that includes cleaning and home products, medicine, pet care, office supplies, beauty and wellness items, baby products, food and drinks, local brands, as well as alcohol and fresh prepared food in some markets, Gopuff brings a unique, reliable and magical experience to customers around the world.Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting to a Site Leader, OAs play an essential role at Gopuff that requires drive, perseverance, positivity, and enthusiasm for the challenge. You will accomplish a variety of operations responsibilities including picking, packing, receiving product both within our site and accompanying kitchen (if applicable), and working with our partner drivers. Customers turn to Gopuff to provide their everyday essentials—day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks.Responsibilities:Pick and pack items for dispatch to customersReceive and unpack pallets of product from vendors, ensure physical inventory count matches purchase order/invoice, and resolve discrepanciesManage inventory and re-shelving of canceled ordersClean and organize sales floor and overall facilityManage waste and spoilage through strict compliance with FIFO practiceContact customer for substituted or out-of-stock itemsHandle, scan and move product in a safe and well-organized mannerStand, push, pull, squat, bend, reach and walk during shiftsUse carts, pallet jacks, dollies and other equipment to move productHandle products that may contain tobacco, nicotine, and/or alcoholWork in freezer locations periodically throughout shiftsCapability to walk several flights of steps periodically throughout the dayPrepare quality beverages and food menu items for all customers by observing all recipes and presentation standardsEnsure accuracy of all food and beverage packaged for deliveryFollow health, safety and sanitation guidelines for all productsReceive and put away order/invoice, and resolve discrepancies when they do not match expiration requirementsMaintain Kitchen Facility organization and standards to ensure resources can be accessed while managing waste and spoilage through mindful pouring and food preparationPrepare, package and stage/handoff ordersQualifications:High School Diploma or GED EquivalentExperience working in a restaurant or retail environment (preferred, not required)The ability to work a fluid schedule and be available during peak shifts (1st, 2nd, 3rd shifts)General working knowledge of basic web-based software applications (e.g. Google G-Suite)Stand and walk for the duration of an assigned shiftLift up to 49 poundsAvailable to work flexible hours that may include mornings, evenings, weekends, nights and holidaysAt Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that's where we come in, delivering all your wants and needs in just minutes. And now, we're assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world. Like what you're hearing? Then join us on Team Blue. Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.