Financial Center Manager - Crossings at Hobart Financial Center

Job Overview At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance and an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Location: This position is open for the entire market and the specific Financial Center location will be based on business needs. If you are offered a position, you will train at one financial center, and then potentially move to another location within a reasonable commuting distance of your home to the extent permitted by applicable law. Job Description This job is responsible for managing a financial center and its employees on a day‑to‑day basis. Key responsibilities include operating as a business owner and fostering a team environment, instilling an effective client‑centric and risk culture in the center, and helping clients achieve the financial goals. Job expectations include ensuring operational excellence and cohesive effectiveness. Responsibilities Develop talent, including proactive sourcing of candidates Manage client traffic, engaging and appropriately routing clients, and fostering client retention Manage business results through formalized management routines and coaching Create a world‑class client experience environment Manage market‑level initiatives prescribed by market leaders Drive operational excellence by engaging employees on business strategy Manage organizational priorities and execute effectively Managerial Responsibilities Opportunity & Inclusion Champion: create an inclusive team where members are treated fairly and respectfully Manager of Process & Data: demonstrate and expect process knowledge, data‑driven decisions, simplicity and continuous improvement Enterprise Advocate & Communicator: deliver clear and concise messages that motivate, convey the “why” and connect contributions to business results Risk Manager: lead and encourage the identification, escalation and resolution of potential risks People Manager & Coach: know and develop team members through coaching and feedback Financial Steward: manage expenses and demonstrate an owner’s mindset Enterprise Talent Leader: recruit, on‑board and develop talent, and support talent mobility for career growth Driver of Business Outcomes: deliver results through effective team management, structure, and routines Required Qualifications 1+ years of leadership experience demonstrated through coaching, training and/or motivating a work team Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client Collaborates effectively to get things done, building and nurturing strong relationships Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives Confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed Communicates effectively and confidently, and is comfortable engaging all clients Has the ability to learn and adapt to new information and technology platforms Applies strong critical thinking and problem‑solving skills to meet clients’ needsWill follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Efficiently manages time and capacity Can manage complexity, prioritize tasks, delegate and execute in a fast‑paced environment Can interpret performance results, find opportunities to drive success and hold others accountable to results Must be able to work weekends and/or extended hours Desired Qualifications 1+ years of management experience including hiring, coaching and developing direct reports Experience in financial services and knowledge of financial services industry, products and solutions Experience working in an environment with individual and team goals where goals were routinely met or exceeded Bilingual skills Key Skills Coaching Customer Service Management Customer and Client Focus Performance Management Talent Development Business Operations Management Recruiting Result Orientation Risk Management Sales Performance Management Inclusive Leadership Leadership Development Prioritization Problem Solving Referral Management Minimum Education Requirement High School Diploma / GED / Secondary School or equivalent Shift 1st shift (United States of America) Hours Per Week 40 #J-18808-Ljbffr Bank of America