Automotive Service Advisor

Automotive Service Advisor – AAA Club Alliance Are you a customer‑centric individual with a passion for the automotive industry? If so, AAA Club Alliance has your opportunity to shine! As an Automotive Service Advisor for AAA, you'll be the driving force behind our customers' exceptional experience, seamlessly coordinating their vehicle service needs with our skilled technicians in-shop. With your strong communication skills, attention to detail, and automotive knowledge, you'll serve as a trusted liaison, guiding customers through the repair process and ensuring their satisfaction at every turn. Location 718 Rockville Pike, Rockville, MD 20852 Responsibilities Greet customers, answer telephone calls and schedule appointments in a prompt and courteous manner. Review repairs and services with customers to ensure a complete understanding of the services performed. Contact customer any time there is a deviation from the original estimate of cost or time when the vehicle will be ready for pickup. Note the name and time of approval for all repair/service orders and any additional costs. Distribute work to all shop technicians while monitoring progress and accuracy of each job. Supply information on request to technicians, as needed. Arrange for repairs and payment for vehicles that are covered by extended warranty programs. Arrange towing and/or alternate transportation such as shuttle or rental vehicle when necessary in accordance with Total Repair Care (TRC) standards. Monitor inspection dates of vehicles in system to ensure the inspections are completed before due dates. Notify customer of need to have vehicle serviced per manufacturers recommended intervals and as required by the state and explain the information to the customer. Qualifications High School Diploma or equivalent. Previous experience in the automotive industry preferred, or three years relevant experience in a fast paced environment with a proven Sales and Customer Satisfaction record. Knowledge of automotive technology and the ability to communicate same information to the support team, customers and Auto Technicians. ASE (Automotive Service Excellence) Service Advisor Certification is a plus, but not required. Valid Driver’s License. Ability to complete required Pre‑Employment Screenings (background check and drug screening) if offered the position. Authorized to work in the USA. Benefits The starting base compensation for this position is $20.97 to $24.70 hourly. Eligible for uncapped monthly performance bonus and various spiffs and contests throughout the year. Robust health benefit offerings: Medical Insurance with Prescription Coverage, Dental Insurance, and Vision Insurance (coverage begins 30 days after you start). Over 2 weeks of Paid Time Off accrued during the first year of employment. 2+ weeks of Paid parental leave. 8 Paid Holidays each year. 401(k) plan with up to a 7% Company Match on retirement contributions. FREE Company‑Paid Life Insurance. Tuition Reimbursement up to $5,250 per year. FREE AAA Premier Level Membership. Volunteer opportunities with 1 volunteer day per year. Continual learning reimbursement up to $5,250 per year. Equal‑Opportunity Employer ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. #J-18808-Ljbffr AAA Club Alliance