Customer Service Representative

Job Title: Customer Service Representative Reports to: Customer Service Supervisor About the Company: AC Pro, a family-owned business, has been providing heating and air conditioning products since 1986. Our locations in California, Nevada, Arizona, and Utah offer the best products and services in the industry. Our company Culture is of first and foremost importance to us. Ever since the inception of AC Pro, we have striven to provide a work atmosphere that balances finding innovative ways to exceed customer expectations with providing a fulfilling lifelong career for our associates. We have strong core values that are unquestionably right and on the side that benefits our consumers, dealers, associates, and suppliers – not ourselves. The culture at AC Pro has and always will be heavily focused on our team. We want every one of our associates to look forward to coming to work each and every day. Responsibilities Delivers premier, front line customer service by greeting and providing information, answering questions and/or offering assistance to customers. Responds to and resolves customer related issues and complaints. Initiates customer orders by receiving and entering order details for processing. Greets and assists any visitor, customer, applicant, that walks into our office. Responsible for all outgoing mail, shipping packages and any incoming deliveries Monitors open orders and ensure timely processing and shipment. Develops, builds and expands customer base through providing quality customer service. Observes and recommends changes that could provide a better experience for customers. Performs administrative duties in an office setting such as data entry, word processing, filing, copying and other related duties within the scope of business. Skill Requirements Excellent verbal and written communication skills that demonstrate the ability to provide clear and concision information. Bilingual English and Spanish is a plus. Must be able to accurately demonstrate ability to type and do alpha/numeric entries. Good computer proficiency. Maintain a positive and professional demeanor. Ability to work both independently and as a team player. Organizational skills; the ability to use your time and energy, resources and workspace efficiently and effectively with attention to details. Analytical and problem-solving skills; able to identify critical situations and use good judgment to respond in a timely manner and if needed, consult appropriate personnel before making critical decisions. Education and/or Experience Requirements High School Diploma or GED 1 year of minimum experience in Customer Service Physical Requirements Regularly required to stand, walk, sit, reach with arms, talk or hear and use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to climb or balance, stoop, kneel, crouch and may occasionally use ladders for a variety of tasks. The employee must frequently lift and/or move 10-20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Benefits Medical: HMO & PPO options Dental: HMO & PPO In-Network Vision Plan Company-Paid Life Insurance Health Flex Spending Account (FSA) 401(k) Retirement Plan Weekly pay periods (every Friday) Employee Assistance Program (EAP) Vacation & Sick Pay Paid Holidays Veteran’s day off with pay for associates who served in the military Career Advancement and Development Opportunities. Schedule 6:00am-2:30pm Mon-Fri, plus overtime and Saturdays as needed. Pay Range $19.00- $22.00 per hour (DOE) All candidates are required to pass a pre-employment drug screen following an offer of employment, as well as provide documentation of eligibility to work in the U.S. Equal Opportunity Employer/ Veterans encouraged to apply. #J-18808-Ljbffr