CUSTOMER SERVICE REPRESENTATIVE - Fontana, CA

Custom Truck One Source is seeking a Customer Service Representative to serve as the first point of contact for customers calling CTOS. The role involves answering inbound calls, providing accurate information regarding quotes and unit availability, and creating a positive first impression. Essential Duties and Responsibilities Answer inbound phone calls promptly and professionally. Greet customers with a friendly, welcoming tone. Assist customers by providing accurate information regarding pricing, quotes, unit availability, and general product inquiries. Actively listen to customer needs and direct inquiries to the appropriate departments when necessary. Accurately enter and maintain customer and call‑related information within Salesforce. Resolve basic customer questions or concerns efficiently and professionally. Maintain high standards for call quality, customer satisfaction, and responsiveness. Adhere to CTOS policies, procedures, and customer service expectations. Perform other duties as assigned. Minimum Education Required High School / GED Qualifications High school diploma or equivalent required. Experience with Salesforce CRM system. Bilingual preferred. 2 years of experience in Customer Service, Call Center, or Sales Support preferred. Strong verbal communication and interpersonal skills. Comfortable handling a high volume of inbound calls. Ability to multitask and navigate computer systems while speaking with customers. Positive attitude with a strong commitment to customer satisfaction. Dependable, punctual, and able to work in a fast‑paced environment. Physical Requirements Ability to work around common office equipment, supplies, and environments. Ability to sit or stand for long periods of time while performing duties. Ability to lift up to 10 lbs. Location Fontana, California #J-18808-Ljbffr VetJobs